F&B Host/Service Ambassador

The F&B Hostess and F&B Service Ambassador are responsible for supporting daily restaurant and outlet service operations within the hotel and integrated resort, including outlets located within gaming areas. Team members may perform guest reception, seating coordination, food and beverage service, and cashiering duties as assigned during service periods.

The role ensures efficient service delivery, maintains operational standards, and provides attentive service to both dining and gaming guests while upholding the hotel’s reputation for quality and hospitality.

Guest Reception & Seating:

• Welcome and greet guests upon arrival in a warm and professional manner.

• Manage reservations, waiting lists, and seating arrangements to ensure efficient guest flow.

• Escort guests to their tables and present menus when required.

• Coordinate with service staff to ensure balanced table assignments.

Food and Beverage Service:

• Take food and beverage orders accurately and enter them into the POS system.

• Serve food and beverages in accordance with hotel service standards.

• Provide menu recommendations and promote daily specials.

• Monitor guest satisfaction and respond promptly to requests or concerns.

Guest Experience:

• Engage with guests to understand preferences and recommend suitable wines.

• Provide informative descriptions of wines to enhance the guest dining experience.

• Address guest inquiries or feedback regarding wine selections.
  

Gaming Guest Service:

• Provide food and beverage service to guests arriving from gaming areas when required.

• Coordinate with supervisors and casino hosts to accommodate VIP gaming guests.

• Maintain efficient service during peak gaming hours and high-volume periods.
  

Cash Handling & Team Collaboration:

• Perform cashiering duties and process payments when required.

• Coordinate with kitchen, bar, and service teams to ensure smooth operations.

• Maintain professional grooming and appearance standards.

• Participate in training and development programs.

• Perform other duties as assigned by the Restaurant Manager, Assistant Manager, or Supervisor.

Operational Support:

• Maintain cleanliness and organization of dining areas, host stations, and service stations.

• Assist with restocking supplies and preparing the outlet before and after service.

• Follow proper food safety, sanitation, and handling procedures.

• Support the team in maintaining efficient service flow.

  
  

People Management

• Performance Management: Manage and drive high performance among direct reports, and help them achieve their performance goals . This also includes conducting performance evaluations.

• Coaching and Mentoring: Provides guidance to direct reports in performing their areas of responsibility, and supports their growth and development.

• Employee Engagement: Implement initiatives and provide a work environment that will promote employee engagement and high commitment to the company.

• At least College level

• Minimum of 6 months experience in restaurant operations.

• Ability to interact with all levels of employees and guests.

• Professional appearance and grooming.

• Strong multi-tasking abilities and capacity to thrive in a fast-paced environment.

This role requires flexibility in scheduling within a multi-venue hospitality environment. The position may require work in designated smoking areas and other guest-facing operational spaces. Business levels may require extended hours, including evenings, weekends, and holidays. Operational issues may also require off-hours “on-call” availability to ensure continuity of service. Ability to carry heavy trays, walk, stand for extended periods, and perform other physically demanding job duties.

Westside Resort is a $1.25-billion, large-scale integrated resort development located within Entertainment City, Parañaque, one of the Philippines’ premier tourism and gaming districts. Spanning approximately 9.3 hectares, Westside Resort brings together hospitality, gaming, dining, retail, and world-class entertainment within a master-planned resort environment.

The development features 2,500 hotel room keys across three hotel brands, a multi-level gaming complex with over 2,000 gaming machines and more than 250 table games, a diverse portfolio of food and beverage concepts, and a dedicated theatre district. Westside Resort is positioned as a major destination that contributes to the continued growth of Entertainment City and the Philippines’ tourism and entertainment landscape.

• We deliver Caring Service through genuine respect, uphold Absolute Integrity in every action, embrace our Responsibility to society and the environment, pursue Excellence
  through continuous innovation, and foster a Shared Passion for our collective success.

• Westside Resort is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation,
  gender identity, national origin, disability, or any other legally protected characteristic.

• Our team members balance world-class hospitality with a rigorous compliance culture, ensuring absolute integrity. You will be accountable for adhering to all resort policies and
  regulatory requirements—including Gaming, AML, and Operational Risk—while proactively identifying and escalating issues to protect our guests and our brand.