Customer Relations Services Supervisor
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Group Company: Shopping Center Management Corporation
Position description: To execute the overall security program of his assigned mall. To maintain a safe and secured environment for all the customers, employees, guests, and other personnel within the mall he is assigned in, as well as other business related structures, in order to preserve a harmless environment which will result to profit and good business for the organization as well as achieve customer satisfaction within the limits of company standards, policies, and government law on security administration.
Primary Responsibilities:
- • Implement and oversee security programs to ensure a safe and secure mall environment.
• Conduct regular inspections and address security-related complaints in coordination with mall operations.
• Monitor compliance and documentation, including attendance, incident reports, and regulatory violations.
• Investigate security incidents and maintain accurate records for reporting and follow-up actions.
• Pursue continuous learning and development through training and participation in skill enhancement programs.
Competencies:
- Basic in Vendor Management, System Operational Management, Safety & Security Management, Risk Mitigation, Quantitative Analysis, Project Management, Problem Solving, Legal & Regulatory Compliance, Customer Orientation, Contract Management, Complaint Management, Communication, Change Management
- ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional
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