BPO Helpdesk Operations Manager

Location: MakatiWork Setup: Onsite Schedule: Dayshift Requirements: Startup BPO operationsWill manage 10HC Helpdesk SupportAt least 5 years experience as Technical Operations Manager (BPO)Knowledgeable with Payment eco system, cybersecurity, tech support and product services development

The Operations Manager is a strong people leader who drives optimal team performance. They oversee the performance and development of Team Leads, enabling them to excel. In close collaboration with the Customer Services Manager, they translate operational needs into concrete plans covering planning, forecasting, and budget . Working alongside the Product &...

Ready to lead high-impact supply chain solutions for global clients? We are looking for an experienced BPO Operations Manager – Logistics to drive operational excellence, empower high-performing teams, and streamline end-to-end logistics support functions. Why Join Us? Strategic Impact: Play a pivotal role in optimizing complex freight management,...

Role Overview The Operations Manager oversees daily business operations within our BPO environment. This role drives operational excellence, ensures high-quality service delivery, and leads cross-functional teams to meet client SLAs, efficiency goals, and customer satisfaction targets. Key Responsibilities Team Leadership & Development: Lead, coach,...

What We Offer:Internship Allowance (Php 250 - Php 750)Flexible/Hybrid Work SetupOpportunity to be AbsorbedOpen to voluntary and curriculum-based internshipPOSITION OVERVIEW:The IT Intern role provides exposure to IT Helpdesk function. Interns support the team in maintaining efficient IT operations, ensuring system reliability, and delivering quality user...

About the role Alorica Teleservices, Inc. is seeking an experienced Senior Operations Manager for our Collection Account to join our dynamic team in Makati City, Metro Manila. This is a full-time position that plays a crucial role in driving operational excellence, ensuring exceptional customer service, and leading a team of dedicated professionals. This...

Alorica Teleservices, Inc. is seeking an experienced Senior Operations Manager for our Collection Account to join our dynamic team in Makati City, Metro Manila. This is a full-time position that plays a crucial role in driving operational excellence, ensuring exceptional customer service, and leading a team of dedicated professionals. This role is...

Job Summary We are seeking an experienced Operations Supervisor to lead customer service operations supporting business and/or end-consumer clients. This role oversees post-sale technical and non-technical support delivered through remote channels (phone, chat, email) and/or distribution or service center environments. The ideal candidate will drive...

Work Setup: Onsite (Makati) Account/Category/Campaign: Operations Non-Negotiable Requirements: With BPO Telco / Telco Sales background or with at least 2 years and above of BPO operations supervisor / team leader experience.No specific number of months or years of experience required Key Responsibilities: Team Leadership: Hiring, training,...