Customer Support Associate | with 50K Sign-On Bonus
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Job Expectations:
- Position Type: Experienced - Associate
- Employment Type: Full-Time; Permanent (Direct Hire)
- Work Setup & Location: Onsite - McKinley Cyberpark, Taguig City
- Work Schedule: Mondays - Fridays; Night Shift
- Headcounts Needed: 10+ FTEs
- Industry: IT Consulting & Services
Responsibilities:
- Provide exceptional customer service by addressing customer inquiries and concerns promptly.
- Assist customers with product selection, order processing, and problem resolution.
- Maintain a high level of knowledge about company products and services to offer accurate information.
- Document customer interactions and feedback for quality assurance and improvement.
- Collaborate with team members to enhance the overall customer experience.
Qualifications:
- At least 6 months of BPO voice support experience
- Good English communication skills (written and spoken)
- Strong customer service and problem-solving skills
- Able to work in a fast-paced environment
- Basic computer navigation and troubleshooting skills
- Detail-oriented and able to multitask
- Can start immediately, if possible
Hiring Process:
- Initial Interview (Phone Screening)
- Final Interview (Virtual)
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