Jira / Confluence Developer

3 days ago

Taguig, Philippines UST Full-time

  • Administer and maintain Jira Software, Jira Service Management (JSM), and Confluence platforms
  • Configure and manage projects, workflows, screens, issue types, schemes, and custom fields to meet business requirements
  • Manage users, groups, roles, permissions, and Confluence spaces, ensuring appropriate access controls
  • Design and create dashboards, reports, filters, and reusable templates to improve visibility and productivity
  • Configure and maintain automation rules, approval workflows, service queues, notifications, and Service Level Agreements (SLAs)
  • Develop and support ScriptRunner/Groovy scripts and implement advanced workflow customizations
  • Build, maintain, and troubleshoot REST API integrations, webhooks, and integrations with enterprise systems
  • Support and administer SSO, SAML, LDAP, and Active Directory integrations.
  • Diagnose and resolve performance, workflow, user access, and integration-related issues
  • Manage platform upgrades, patches, plugins, backups, and overall system health
  • Create and maintain technical documentation, standard operating procedures (SOPs), and audit records
  • Provide Level 2 and Level 3 support, including participation in production support and incident resolution activities

Active Directory, Audit Support, Confluence, Groovy, High Availability and Disaster Recovery, Jira Service Management, LDAP, Microsoft Dynamics, Patch Management, Performance Tuning, Process Documentation