Information Technology Services Officer
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Group Company: Shopping Center Management Corporation
Hierarchy: End Point Support:
Position description: To provide support and administrative assistance in the implementation and management of quality IT services that meet the needs of the business.
Primary Responsibilities: • Provide L1 technical support through installation, configuration, and maintenance of IT hardware, software, and network systems.
• Coordinate with vendors and service providers to resolve technical issues, manage warranties, and ensure IT compliance across operations.
• Maintain accurate IT documentation and inventory of equipment, software, and reports to support transparency and efficiency.
• Support IT project implementation by coordinating requirements, monitoring progress, and assisting in site surveys and system testing.
• Pursue continuous learning and development through targeted training and participation as a Subject Matter Expert in IT initiatives.
Competencies:
- Intermediate in Vendor Management, Technical Troubleshooting, System Operational Management, Risk Mitigation, Quantitative Analysis, Project Management, Process Optimization, Problem Solving, Legal & Regulatory Compliance, Knowledge Management, Infrastructure and Database Design, Infrastructure Management, IT System Integration, Data Management & Integrity, Complaint Management, Communication, Change Management, Asset Management
- ME in Results Oriented, Purpose Driven, Mindful (“Malasakit”), Innovative, Exceptional