Serviced Accommodation Team Lead
Job Title: Serviced Accommodation Team Lead
Role Overview
The Serviced Accommodation Team Lead is responsible for managing the end-to-end process of securing short- to medium-term accommodation for clients and supervising a small team of Guest Associates. You act as the main point of contact between clients and accommodation providers, ensuring bookings are accurate, timely, and of high quality.
Clients, both international and local, submit their accommodation requirements via a booking hub. You will guide your team in sourcing, negotiating, and confirming properties, while maintaining strong relationships with property partners.
Key Responsibilities
- Supervise and guide a small team of Guest Associates to ensure smooth operations
- Act as the main point of contact for clients seeking serviced accommodation
- Review and assess accommodation requests from the booking system
- Source suitable properties through landlords, agents, and accommodation partners
- Present accommodation options aligned with client budgets, preferences, and timelines
- Negotiate pricing, availability, and booking terms with property partners
- Oversee property acquisition discussions and decision-making where needed
- Arrange and confirm bookings, contracts, and required documentation
- Ensure a seamless process from inquiry to confirmed booking
- Track inquiries, bookings, and team performance metrics
- Maintain strong relationships with landlords, agents, and property partners
- Ensure high client satisfaction through clear communication, attention to detail, and effective problem-solving
Required Skills & Experience
- 5+ years of experience in serviced accommodation, hospitality, real estate, or a related role (preferred but not required)
- Proven property acquisition experience, including sourcing and negotiating with property owners or agents
- Previous experience managing or supervising a small team is required
- Excellent spoken and written English
- Strong negotiation, decision-making, and problem-solving skills
- High attention to detail and strong organisational skills
- Ability to manage multiple client requests simultaneously
- Experience with short-term rentals or serviced apartments is highly preferred
Ideal Candidate
- Strong acquisition background with proven experience sourcing and securing properties
- Confident and professional, with good spoken and written communication skills
- Client-focused and comfortable working with international clients
- Proactive, reliable, and accountable
- Detail-oriented with strong judgment and operational decision-making skills
- Comfortable leading a small team of Guest Associates, providing guidance and support
- Willing to work onsite at our BGC office and during UK time hours
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