Quality Auditor
1 week ago
Taguig, Philippines
HRTX
Full-time
Free with email or Google
Save this job and keep your search organized
Create a free account to save jobs, create alerts and return to this listing from your dashboard.
Free with email or Google
By continuing, you agree to our Terms & Privacy Policy.
ROLE SUMMARY
Under the direction of the ROI, the auditor will be responsible for audit coverage for associates, perform audits on the assigned accounts, maintain quality at 97%, maintain productivity standard of 100%, error detection rate at 4%
RESPONSIBILITIES
- Monitor and evaluate ROI executive performance through audits (voice and non-voice).
- Should analyse the call data to identify areas for improvement.
- We should provide feedback, develop and implement process improvements to enhance call efficiency.
- Prepare reports on call quality and performance metrics.
- Should ensure that the TAT are appropriately met in terms of audit completion and feedback.
- Flexible to work any shift (24/7)
- Strong in oral and written communication