Customer Support Technical Coach II

Make an Impact with RealPage

Looking for a role where your work directly influences business outcomes and customer success?

At RealPage, you'll join a global SaaS technology company that is transforming the real estate industry through innovative software, data, and AI-driven solutions. We empower our teams to think big, take ownership, and deliver meaningful results every day.

Whether you're solving complex challenges, collaborating with global stakeholders, or driving operational excellence, you'll have the opportunity to grow your career while making a real impact.

What You'll Do

What We're Looking For

• Bachelor’s degree or equivalent experience in IT, Business, or a related field.
• 2+ years of technical support experience, preferably in SaaS or similar platforms.
• Experience supporting complex software applications.
• At least 2 years of coaching, mentoring, or technical training experience.
• Exposure to Python, AI tools, automation, or scripting.

Preferred Qualifications

• Coaching, leadership, or RealPage certifications.
• Experience in performance coaching within a metrics-driven environment.
• Background in training, coaching, or team leadership.

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training
• Hybrid setup begins on the 4th month, with two onsite days per week
• Supports US business operations - Fixed graveyard shift schedule with night differential pay

What We Offer

• Enjoy complimentary meals while you’re in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Enjoy paid time off, company holidays
• Wellness reimbursement benefits of up to PHP 5,000 per year
• Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
• Access to learning, development, and upskilling opportunities designed to help you grow your career
• Collaborate with talented people and work on solutions that make a real-world impact

What You'll Do

What We're Looking For

• Bachelor’s degree or equivalent experience in IT, Business, or a related field.
• 2+ years of technical support experience, preferably in SaaS or similar platforms.
• Experience supporting complex software applications.
• At least 2 years of coaching, mentoring, or technical training experience.
• Exposure to Python, AI tools, automation, or scripting.

Preferred Qualifications

• Coaching, leadership, or RealPage certifications.
• Experience in performance coaching within a metrics-driven environment.
• Background in training, coaching, or team leadership.

Work Schedule & Setup

• Must be willing to work onsite during the first 90 days of training
• Hybrid setup begins on the 4th month, with two onsite days per week
• Supports US business operations - Fixed graveyard shift schedule with night differential pay

What We Offer

• Enjoy complimentary meals while you’re in the office
• Day 1 HMO coverage with up to two FREE dependents
• Retirement savings plan
• Leave conversion program
• Life insurance coverage
• Enjoy paid time off, company holidays
• Wellness reimbursement benefits of up to PHP 5,000 per year
• Tuition reimbursement of up to PHP 40,000 for approved education and professional development programs
• Access to learning, development, and upskilling opportunities designed to help you grow your career
• Collaborate with talented people and work on solutions that make a real-world impact