Call Center Representative
6 days ago
Quezon City, Philippines
MicroSourcing
Full-time
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Overview:
We are seeking an experienced Call Center Representative with a background in healthcare to join our growing team. The ideal candidate will have strong communication skills, a solid understanding of healthcare operations, and experience handling patient intake and triage efficiently while maintaining accuracy and professionalism.
Key Responsibilities:
- Handle calls related to patient inquiries, appointment scheduling, and healthcare services.
- Conduct standard triaging to determine the appropriate level of care or next steps for patients.
- Perform accurate data entry for patient intake, ensuring all information is properly documented in the system.
- Maintain wrap-up time under 60 seconds after each call to ensure efficiency and service quality.
- Adhere to established accuracy and productivity standards.
- Manage sensitive patient information with the utmost confidentiality and in compliance with HIPAA regulations.
- Collaborate with internal teams, providers, and administrative staff to support smooth patient coordination.
- Provide excellent customer service and maintain a professional tone at all times.