Quality Assurance Supervisor

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Dole is one of the world's largest producers and marketers of high-quality fresh fruits, with a growing line of quality packaged and frozen foods. Dole's dedication to quality is a commitment solidly backed by: comprehensive programs for food safety, scientific crop protection programs, stringent quality control measures, state-of-the-art production and transportation technologies, continuous improvement through research and innovation, and dedication to the safety of their employees, communities and the environment.

Job Purpose

The
Quality Assurance Supervisor
ensures organizational compliance with regulatory, certification, and internal quality standards by managing audit processes, documentation integrity, and corrective/preventive actions. This role collaborates with cross-functional teams and external auditors to maintain audit readiness, minimize non-conformance risks, and safeguard product quality. It also supervises QA audit aides, drives cost-effective quality assurance practices, and ensures that all quality records remain complete, accurate, and traceable in alignment with legal and industry requirements.

Responsibilities:

• Collaborates with the QA Lead/Manager to align auditing schedules, CAPA implementation, and compliance activities.
• Works closely with Production, Market, R&D, Supply Chain, Engineering, and Regulatory Affairs to ensure accurate and timely documentation.
• Coordinates with third-party auditors, certification bodies, and regulatory agencies during audits and inspections.
• Supports customer audits and vendor qualifications by ensuring complete, accurate, and compliant documentation is provided.
• Ensures cost-effective management of quality documentation and auditing resources.
• Minimizes financial risks by preventing non-conformances and compliance issues that may result in penalties, rejections, or product holds.
• Ensures that product and process controls are properly validated and verified.
• Supervises QA audit aides responsible for documentation and audit-related tasks.
• Maintains the integrity, completeness, and traceability of all quality records in compliance with legal, regulatory, and certification standards.
• Drives audit readiness by proactively identifying system gaps and implementing corrective and preventive measures.

Qualifications:

• Bachelor's degree in Chemical Engineering, Chemistry, Microbiology, Biology, Food Technology, or a related field.
• Minimum of 3–5 years of experience in Quality Assurance, with strong exposure to documentation control and auditing activities.
• At least 1–2 years of supervisory experience is preferred.
• Strong knowledge of GFSI schemes, QMS, GMP, HACCP, ISO standards, and documentation control systems.
• Familiarity with key sustainability-related product certifications (Non-GMO Project, Upcycled Certified, Halal, Kosher, etc.) and the ability to ensure compliance with related claims and standards.
• Awareness of regulatory frameworks and labeling requirements related to sustainability and product claims.
• Ability to evaluate, validate, and communicate sustainability certifications in support of product development, QA, or marketing initiatives.
• Ability to interpret laboratory test results to verify compliance with certification and regulatory standards.
• Skilled in audit preparation, execution, and post-audit follow-up (internal, external, and customer audits).
• Excellent attention to detail, documentation accuracy, and organizational skills.
• Proficient in root cause analysis, CAPA development, and risk management methodologies.
• Strong communication and technical report-writing skills.
• Ability to supervise, mentor, and train staff in proper quality documentation practices.