Teacher Support Specialist

1 week ago

Ortigas Metro Manila, Philippines 51Talk Full time ₱900,000 - ₱1,200,000 per year
Key Responsibilities
  • Review and evaluate ESL teacher lesson recordings to ensure alignment with quality standards.
  • Identify strengths and areas for improvement in lesson delivery, communication, and methodology.
  • Provide clear, constructive feedback and coaching sessions (one-on-one or group) to teachers.
  • Monitor teacher performance, attendance, and compliance with teaching guidelines.
  • Support teachers by addressing concerns, clarifying policies, and sharing ESL best practices.
  • Document evaluations, coaching notes, and teacher progress for monitoring and reporting.
  • Collaborate with training and operations teams to improve lesson quality and teacher development.
  • Contribute to initiatives that enhance teacher engagement and retention.
Qualifications
  • Strong communication and coaching skills (must-have).
  • At least 1–2 years of experience in ESL, customer service, or training.
  • Knowledge of ESL teaching methods and online classroom dynamics is an advantage.
  • Detail-oriented with strong evaluation and feedback-giving skills.
  • Comfortable working with expat and local ESL teachers in a multicultural environment.

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