Officer 1, Payments

2 days ago

th floor Cyberscape Gamma Ortigas Center Pasig City Philippines IQ-EQ Full time $40,000 - $60,000 per year

JOB SUMMARY:


• To provide a high-quality service to the Client Services Teams, helping to ensure all deliverables are met


• To assist in the client database administration, payment processing and RS package processes with your team, and conduct all work in accordance with the firm's policies and procedures.


• Obtain sound knowledge of the administration process, and develop the key skills required to become a reliable member of the team

Key Responsibilities:


• Responsible for preparing work to agreed internal deadlines to the expected standard


• Knowledge of Accounting static data platform including a good understanding of use of data, and best practices for maintaining data quality.


• Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor


• Minimise risk to IQEQ by following procedures and checklists


• Be proactive in identifying development and training requirements

Tasks (what does the role do on a day-to-day basis)

Client Delivery


• Ensure all client queries and requests are appropriately responded to and all emails received into the team's mailbox are actioned accurately.


• Ensure all data changes and time reporting system changes are processed accurately and delivered to required timescales


• Provide support when required for processing payments, ensuring accuracy, and are delivered to required timescale


• Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues


• Identify areas for improvement regarding GPT process and offer solutions
• Providing support and knowledge sharing with the rest of the team

IQEQ Processes


• Accurate daily completion of the time reporting system for all tasks undertaken 2

Systems


• Understand and use best practice on Investran


• Understand and use best practice on the time reporting system


• Understand the process in setting up, gaining authorisation for, and releasing payments via the various banking systems.

Risk


• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors


• Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly


• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error

Other


• Undertake any additional reasonable requests as deemed by the firm

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