Quality Assurance Methods Analyst I

1 day ago

Manila, National Capital Region, Philippines RELX Full time $30,000 - $50,000 per year
  • Assess quality of data obtained in RM (Return Mail) for possible resend/reject of notices
  • Review and pushback records that are incorrectly process in Internet and Phone research
  • Utilize variety of tool in analyzing the data in RM or information gathered from internet/phone research
  • Accurately resend notices to its verified mailing name and address
  • Manage a working queue being processed so that productivity, accuracy, and SLA goals are met
  • Track and send UIDs for returned trackers, conflicting parents and/or CLs to Approver lead to be cleaned up by FIRSt Global
  • Accomplish weekly, monthly Quality Reports, as applicable
  • Perform DB Cleanup to ensure accuracy of FIRSt database
  • Conduct and review peer-to-peer approval audit to ensure that Approval accurately processed record based on linking guidelines
  • Initiate process improvements to effectively align team's capabilities with current and future needs
  • Conduct calibration sessions to ensure uniformity of understanding
  • Recommend training programs necessary to drive improvement
  • Develop test methods and techniques to ensure in-depth knowledge of policies and procedural guidelines
  • Coaches and counsels associate as necessary
  • Develop and propose new quality audit processes
Qualifications/Requirements:
  • Bachelor's degree or equivalent in any field
  • With equivalent work experience that provides exposure to fundamental theories, principles and concepts

RELX

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