CSR (WFH after Training) - Laoag Site

15 hours ago


Laoag, Ilocos, Philippines Work Avenue and Business Solutions Incorporated Full time ₱250,000 - ₱450,000 per year

We are seeking a friendly and proactive Customer Support Representative to join our Travel & Hospitality team. This role focuses on assisting guests with bookings, itinerary updates, reservation changes, and other travel-related inquiries. No prior BPO or CCE experience is required as full training will be provided.

Key Responsibilities:

  • Respond to guest inquiries via calls, emails, and chat in a professional and courteous manner
  • Assist with travel bookings, reservations, cancellations, and itinerary modifications
  • Provide solutions to guest concerns while ensuring high-quality service
  • Maintain accurate guest records and booking information
  • Follow company guidelines and meet performance standards
  • Deliver service aligned with travel & hospitality best practices

Qualifications:

  • HS/SHS graduate
  • No prior BPO or CCE experience required
  • Excellent communication and customer service skills
  • Willing to undergo 6 weeks onsite training at Laoag Site
  • After training, transition to Work-From-Home setup
  • Must have stable internet connection: 15 Mbps upload / 25 Mbps download

Work Location (Training):

365 Plaza, 3rd Floor, Viven Hotel Building, Brgy 1 San Francisco, San Nicolas, Ilocos Norte 2901



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