Associate - Operations

2 days ago

Santa Maria, Philippines WNS Global Services Full time ₱80,000 - ₱120,000 per year
Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Costa Rica - Launched in 2009, the WNS Costa Rica delivery center is fully functional and scalable, We are spread across more than nine countries across North America, South America, and Europe serving various industries like Retail and Consumer Packaged Goods, and Insurance with Strong socio-political factors such as political and economic stability, highest literacy rate in the region and a sizeable young and educated population having a strong multi-lingual population with English, French, Portuguese, Spanish, etc.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client's business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Job Description
  • Provide quality telephone customer service to patients and parents
  • Answer both inbound and outbound calls to confirm and/or create dental appointments
  • Deliver quality and superior customer care to every parent or patient on the phone
  • Gather information accurately
  • Coordinate with other areas of client as needed
  • Refer issues for further investigation to relevant department
  • Possess good telephone etiquette, customer service and in particular focus on salesmanship skills
  • High focus on customer service and satisfaction
Qualifications

Education/Experience:

  • Graduation from a senior high school or GED equivalent
  • Prior experience in a call center or in the dental field is advantageous but not required

Technical Skills:

  • Computer skills: Microsoft Office and Edge

Skills and Attributes:

  • English B2
  • Compassion and high-level of service for our patients
  • Possess good telephone etiquette, customer service and in particular focus on salesmanship skills
  • Detailed oriented
  • Keen aptitude and adaptability to change
  • Ability to work in a fast-paced environment
  • Excellent communication and organizational skills

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