Branch Admin

Job Summary

We are seeking a detail-oriented and reliable Branch Administrator to manage administrative operations, support branch staff, and ensure smooth daily functioning. The ideal candidate will handle documentation, coordination, reporting, customer support, and basic accounting tasks while maintaining high standards of service and compliance.

Key Responsibilities
Administrative & Office Management

• Manage day-to-day branch administration and ensure smooth office operations.
• Maintain office supplies, equipment, and facilities.
• Handle incoming calls, emails, and customer inquiries.
• Manage branch documents, files, and records in an organized manner.

Coordination & Support

• Assist branch manager and staff with administrative tasks and scheduling.
• Coordinate meetings, appointments, and branch activities.
• Serve as a point of contact between branch and head office for reporting and approvals.

Documentation & Compliance

• Prepare, update, and maintain branch documentation, reports, and logs.
• Ensure compliance with company policies, procedures, and audit requirements.
• Verify and process forms, applications, and customer documentation.

Accounts & Cash Handling (If applicable)

• Support basic bookkeeping tasks—billing, invoicing, petty cash, expense tracking.
• Reconcile daily transactions and prepare financial reports.
• Handle cash deposits and coordinate with finance department.

Customer Service

• Greet and assist walk-in customers or clients.
• Resolve basic queries or escalate issues to relevant departments.
• Maintain a professional and customer-friendly environment at the branch.

Reporting

• Prepare daily/weekly/monthly reports for management.
• Track attendance, leave records, and staff-related documentation.

Requirements

• Bachelor's degree in Business Administration or related field (preferred).
• 1–4 years of experience in administrative or office management roles.
• Strong organizational and multitasking skills.
• Good written and verbal communication abilities.
• Proficiency in MS Office (Excel, Word, PowerPoint) and basic computer applications.
• Attention to detail and ability to work independently.
• Knowledge of basic accounting is an advantage.

Key Skills

• Office Administration
• Document Management
• Coordination & Communication
• Customer Service
• Basic Accounting & Reporting
• Time Management
• Attention to Detail
• Problem Solving

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