Universal Trainer

JOB SUMMARY

Provide a high level of training and development service to the company and its clients specifically on instructional design (i.e. TNA, curriculum development, continuous TQA process improvement and post training evaluations), and on corporate and leadership development program facilitation; ensuring employees are fully equipped with the necessary competencies and work values that will help them to highly perform, thereby helping the company achieve its strategic objectives.

Role and Responsibilities

· Delivers training courses.

· Training Needs Analysis - Using the QA performance, trending data & other sources of data.

· Conducts assessment to measure retention and understanding.

· Utilizes solid analytical and decision-making skills to assess performance trends and the learning needs.

· Identifying training needs by evaluating strengths and weaknesses.

· Prepares training plans and agenda.

· Maintains a database of all training materials

· Instructs employee training and onboarding

· Review employee performance and learning

· Develops or oversees the production of classroom handouts, instructional materials, aids and manuals. Test and review created materials.

· Prepares and facilitates product knowledge tests.

· Coordinates with other departments for process implementations/improvements.

· Provides support to other departments with training related needs.

· SBS (Side by side) with agents to evaluate performance

· Update courses

· Refresher courses

· Skill Enhancement courses

· Call or Chat Time as part of continuous application and exposure for training purposes

· Cover if there is surge of chats or calls

· Coaching and feedbacking

· Motion Study

· Mock calls or call simulations

INSTRUCTIONAL DESIGN

Designs and develops Targeted Learning Solutions to close Identified Gaps; strengthening Organizational Capabilities and ensuring that the Organization meets or exceeds its Performance Targets and Business Goals.

TRAINING AUDITS / PROGRAM EVALUATION

Oversees and Audits the end-to-end execution and evaluation of all Account Specific Trainings, Continuous Learning Sessions, Individual/Group Coaching Sessions, etc.

Preferred Skills

a) Excellent oral, written and interpersonal communication skill

b) Experience persuading audience and front line employees to support new initiatives c) Exceptional listening skills

d) Problem-Solving skills

e) Excellent ability to identify and analyze data for trends

f) Experience in providing performance feedback

g) Excellent time management

h) Ability to multitask and perform in constantly changing environment

i) Experience managing and driving team calibration to QA requirements

j) Strong organizational, planning, prioritization skills

k) Capacity to present oneself professionally in public

Job Type: Full-time

Pay: Php23, Php25,000.00 per month

Work Location: In person