BPO Assistant Manager

About the job Team Lead/ Assistant Manager/ Lead Assistant Manager Workforce (Hybrid) | PasayWork setup: MOA (Hybrid)Qualifications:5 years BPO experience2 to 3 years Assistant Manager/ Lead Assistant Manager, workforce spaceKnowledgeable of erlang/ occ toolsPreferably with Insurance campaign backgroundPreferred - Work force tool ERLANG

QualificationsBachelor's degree in any field (Education, Communication, Psychology, or Business preferred).Minimum of 3-5 years of experience in BPO training, with at least 1–2 years in a supervisory or assistant manager role.Proven experience in managing and developing trainers and training programs.Strong understanding of adult learning principles and...

About the role We are looking for an experienced Operations Assistant Manager to join our team at Teleperformance's Pasay City, Metro Manila location. In this full-time position, you will play a key role in overseeing and supporting our customer service operations, ensuring we deliver an exceptional experience to our clients and their customers.What you'll...

About the job Process Trainer (MOA, Pasay) | OnsiteWork Setup: 100% Onsite (MOA Pasay)Work Schedule: Graveyard shift (8PM-5AM or 9PM-6AM)Responsibilities:Must be college graduateMinimum 2 years of experience in the BPO industryAt least 1 year of experience as a Process Trainer (Life Insurance background preferred)Ability to transfer knowledge, develop and...

Responsibilities:Facilitate the development of the Workforce Specialists' performance by conducting individual coaching sessions.Facilitate daily/weekly performance check-ups, meetings, and reviewing schedule containers and WFS to support WFS in their daily tasks, ensure a timely response to requests and concerns and meet staffing targets and other the...

About the job Work Setup: 100% onsite | Shift Schedule: UK Timezone (3pm-12am/4pm-1am MNL)Start Date: ASAPRequirements:College Grad2 years Quality Lead/People management experienceDomain expertise - any of Energy/Utilities - CS, Billing

TASQ is looking to fill an on-site position for a financial quality manager immediately.The pre-screening interview will take place over the phone.About the job Quality Manager - Financial (Pasay)Work Setup: Onsite/Shifting ScheduleRequirements:Minimum of 2 years of Quality Manager in BPO industry. Responsible for ensuring smooth functioning of Quality...

Accesshealthcare is looking for REGISTERED NURSE to join our growing team.You'll be ensuring the completion of assigned patient cases by doing roll calls, processing concurrent and retro clinical reviews, work processing surgery authorizations, as needed.Qualifications :Must be Registered Nurse with Active licenseHospital Bedside experience (OR / ER / ICU/...

About the Position: Workforce Manager (MOA Pasay) | Onsite Work Arrangement: 100% Onsite Location: MOA Pasay Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program) Responsibilities: - Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special...

Position: Workforce Manager (MOA Pasay) | OnsiteWork Setup: 100% OnsiteWork Location: MOA PasayWork Schedule: Monday to Friday, 5 AM - 4 PM (may vary based on business needs, especially for AU Program)Responsibilities: Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors like special events, seasonality, growth...