IP Customer Engineer

1 day ago

Pasig, National Capital Region, Philippines PCCW GLOBAL Limited Full time

Job description:

Role Overview

To provide Level2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc "smart hands" support to other Business Units.

Key Responsibilities

  • Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services
  • Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers;
  • As part of the service delivery chain, in coordinate and work with the core engineering team to provision non-standard services and implement network wide upgrades, changes, etc.;
  • To resolve customer issues by providing technical support mainly remotely, on ad hoc basis on-site;
  • Provide 2nd level support to the NOCs for such services and be an escalation point for such issues;
  • Work with the core engineering team to resolve higher level problems and implement solutions per request;
  • Participate in provisioning and support of additional products as needed, including NNI/Cloud NNI.
  • Perform tasks within Virtual Team structures on an ad hoc basis;
  • Provide support within a global team to ensure proper handover of tasks/activities to ensure 24 x 7 support to PCCWGlobal client base (external/internal);
  • Ad hoc activities as assigned by Management from time to time;
  • To be 24/7 on-call, and be participated in the team`s on-call routine to ensure around clock support

Profile

  • Customer-oriented, self-motivated and tactful in dealing with other people across different functions;
  • Well versed in spoken English
  • Good communication (especially telephonic), presentation and interpersonal skills;
  • Team player
  • Self-starter

Minimum Experience/Qualifications

  • Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
  • At least Five (5) Years of relevant working experience
  • At lease CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage
  • Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux,  Layer 1 Troubleshooting tools
  • Good written and verbal communication
  • Amenable to working shifting schedules

  • IP Customer Engineer

    3 days ago

    Pasig, National Capital Region, Philippines hktservice Full time

    Role OverviewTo provide Level2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc "smart hands" support to other Business Units.Key ResponsibilitiesCarry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet...

  • IP Customer Engineer

    1 day ago

    Pasig, National Capital Region, Philippines MSM-HK TELECOM TECHNOLOGY Full time

    Role OverviewTo provide Level2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc "smart hands" support to other Business Units.Key ResponsibilitiesCarry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet...

  • IP Customer Engineer

    1 day ago

    Pasig, National Capital Region, Philippines Console Connect Full time

    Role OverviewTo provide Level2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc "smart hands" support to other Business Units.Key responsibilitiesCarry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet...

  • Senior IP Customer Engineer

    1 day ago

    Pasig, National Capital Region, Philippines PCCW GLOBAL Limited Full time

    Job description:Job purpose:To provide Level 2 operations support, provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc "smart hands" support to other Business Units.Key responsibilities:Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS,...

  • IP Network Expert Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Axdif Full time

    Job Responsibilities:Provide technical support for carrier IP networks, including BRAS, IP, and regional corenetwork systems — covering network planning, solution design, testing, and optimization.Lead BRAS-related service delivery, including PPPoE/IPoE access, AAA authentication, IPaddress allocation, user session management, and QoS policy...

  • Network Operations Engineer III

    1 day ago

    Pasig, National Capital Region, Philippines UpRush Social Geekers Full time

    Summary:Work Closely with Team Lead and Engineer ll to perform assigned complex task such asMonitoring and ensuring Redundancy, Resiliency, and Capacity of companys InternationalMPLS backbone, IP Core Facilities (Border, Internet Core and IP Edge, CGN Network, CDNNetwork), Local MPLS backbone, Aggregation, and Access Network as well as handlingNetwork...

  • Network Engineer Team Lead

    3 days ago

    Pasig, National Capital Region, Philippines Enshored Inc. Full time

    Role OverviewWe are seeking a Network Engineer Team Lead to support and lead our network operations. This role combines hands-on network engineering with technical leadership and team guidance. The ideal candidate is a senior network engineer who can troubleshoot complex issues, maintain secure and reliable network infrastructure, and mentor a team of...

  • Technical Service Engineer

    6 days ago

    Pasig, National Capital Region, Philippines IECI Full time

    Job Description:Candidate must possess:4 or 5 year baccalaureate degree in Electronics Communications, Electrical and Industrial Engineering and/or other related coursesOpen for Fresh Graduate applicantsAbility to drive manual transmission vehicleWillingness to learn and grow in their careerFriendly and professional demeanorExceptional interpersonal...

  • OTN Technical Support Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Elabram Systems Inc Full time

    Job Description:OTN/DWDM equipment engineering installation, commissioning, upgrade, inspection, troubleshooting.Finish incident process procedure, operation process procedure, health-check process procedure based on regulationOrganize meeting with customers to communicate issue to solve and progress to meet with SLAOutput weekly and monthly report to...

  • Engineer 3, Excellence in Operations

    3 days ago

    Pasig, National Capital Region, Philippines Comcast Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...