Quality Analyst

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of
Process Developer, Sales & Commercial

The position manages a high volume of Outbound calls while effectively determining requirements, answering inquiries, resolving problems, fulfilling requests, and recording case notes.

Responsibilities

• New merchant acquisition, which means your job is to sell the benefits to the top home improvement contractors in the country

• Provide information to the customer and place appropriate notes in the system indicating exactly what action was taken or needs to be taken; attentiveness to notes/customer interaction detail for auditing, reporting and customer experience purposes

• Ensure accurate security procedures are followed on all e-commerce customer interactions

• Deliver outstanding service to our high-value customers by providing outstanding service and solutions to grow customer relationships.

• Act as a product knowledge specialist

• Responsible for ensuring adherence to all operations and compliance procedures

Qualifications we seek in you

Minimum qualifications

• Minimum of 1-year successful sales experience, preferably in a consultative, phone-based sales role
• Proven track record of sales success with the ability to detail your success
• Excellent communication skills
• Conduct a high volume of cold-calling to prospects via outbound phone calls
• Solutions-oriented approach
• Strong closing skills
• Salesforce, MS Office Suite, and PC technical skills required
• Experience using dialing/cadence software such as Outreach or SalesLoft preferred
• Ability to work from home and conduct phone/video calls in a dedicated quiet workspace

Preferred qualifications

• Successful sales experience, preferably in a consultative, phone-based sales role

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.