Antipolo - Digital Finance Analyst | VOICE & CHAT (Pioneer Campaign)

1 day ago

Antipolo City, Calabarzon, Philippines TaskUs Full time $23,000 - $26,000 per year

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

About the Job: As a Teammate, you will receive inbound and/or place outbound calls. You will provide accurate and timely responses for inquiries coming through email and live chat support channels. You will filter content from the client's website. You will also perform data and research functions. You will provide support through known basic troubleshooting techniques. You will also manage and resolve customer complaints. You will identify and escalate priority issues. You will route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client.

Qualification:

  • 1 year of prior operations experience preferably in a fraud customer experience environment/customer service.

  • At least a high school diploma or equivalent

  • English fluency, must be able to read and speak the language

  • Strong interpersonal skills, verbal and written communication skills

Why apply today?

Get a competitive salary of 23K-26K package for our Voice/Chat Campaign

Here's how to apply:

Visit our Recruitment Hub and chat with us in person

  • Mondays - Fridays | 9am-6pm

  • 3F Xentro Mall, Sumulong Hwy., Antipolo

    *Terms & Conditions apply

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