Information Technology Support Analyst

1 week ago

Ayala Alabang, National Capital Region, Philippines IGT Solutions Full time ₱400,000 - ₱600,000 per year

Position: IT Service Desk Analyst

Location: Alabang, Muntinlupa City Philippines

Work from office

Essential Duties and Responsibilities:


• 1+ years of IT experience with Help Desk Support.


• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.


• Respond to queries/tickets on time either in person or over the phone or via tickets.


• Write training manuals.


• Maintain the daily performance of computer systems.


• Respond to email messages for users seeking help.


• Ask questions to determine the nature of the problem.


• Walk the customer through the problem-solving process.


• Install, modify, and repair computer hardware and software.


• Run diagnostic programs to resolve problems.


• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.


• Install computer peripherals for users.


• Follow up with customers to ensure issue has been resolved.


• Run reports to determine malfunctions that continue to occur

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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