Customer Care

5 days ago

Taguig, National Capital Region, Philippines Lazada Full time ₱300,000 - ₱600,000 per year

Work arrangement

Full 5-day work in the office

Key Tasks & Responsibilities

  • Responsible for the operation of platform intelligent customer service products, optimizing customer service processes to enhance customer satisfaction and the efficiency of customer service
  • Gain deep insights into the Southeast Asian market user characteristics, align with national strategies, and identify localized operation needs through data analysis to improve the intelligent customer service experience
  • Collaborate with product, technology, design, and other departments to ensure the effective implementation and continuous iteration of product solutions, promoting the enhancement of platform service capabilities and cost reduction.

Qualifications & Skills

  • Bachelor's degree or above, with more than 3 years of experience in operations, preferably with intelligent customer service/chatbot product experience
  • Stay updated on AI industry development, possess strong data analysis skills to identify problems and propose solutions through data mining, driving business growth
  • Strong understanding of customer service chatbot workflows, with the ability to effectively optimize and enhance chatbot functionality and efficiency
  • Proficiency in English as a working language, with clear logical thinking and innovative awareness, capable of organizing and summarizing needs in complex business scenarios.

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