Team Lead, Account Management

3 days ago

Cebu City, Central Visayas, Philippines Dynata Full time ₱900,000 - ₱1,200,000 per year

Dynata's Team Lead, Account Manager is responsible for overseeing a team of Account Manager ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between sales and project management. The Team Lead collaborates closely with sales, project management, and other departments to streamline workflows and support business objectives. Strong leadership, problem-solving, and communication skills are essential for success in this role.

  • This role is based in Cebu, but will work EMEA hours. 3PM-12AM Phils time

Key Responsibilities
Leadership

  • Train and develop Account Manhgers to improve their efficiency and expertise in quote preparation
  • Conduct regular team huddles, 1-1s, and team meetings to provide coaching, feedback, and performance updates
  • Drive process adoption and continuous improvement to enhance efficiency and accuracy in sales support operations
  • Actively track and communicate key performance indicators (KPIs)

Workload & Escalation Management

  • Ensure Account Managers are assigned to the appropriate sales channels, balancing workloads effectively
  • Directly support team members on quotes that require additional assistance due to complexity
  • Manage people scheduling to ensure optimal team coverage

Ad-hoc & Cross-Functional Support

  • Work with Account Manager Team Leads to enhance quote quality, timeliness, and other shared metrics
  • Collaborate with Project Management leaders to address data entry, hand-offs, and execution issues originating in the sales cycle
  • Provide support on ad-hoc issues as they arise, ensuring smooth team operations
  • Act as a key partner to internal stakeholders, proactively identifying and solving operational inefficiencies.

Qualifications

  • Experience in a sales support, operations, or team leadership role.
  • Strong organizational and problem-solving skills, with the ability to manage shifting priorities.
  • Excellent communication and leadership abilities, with a focus on team development.
  • Experience in process management, KPI tracking, and continuous improvement initiatives.
  • Proficiency in CRM, sales tools, and workflow management systems is preferred.

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