Team Lead, Account Management

2 days ago

Cebu City, Central Visayas, Philippines Dynata Full time ₱900,000 - ₱1,200,000 per year

Dynata's Team Lead, Account Manager is responsible for overseeing a team of Account Manager ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between sales and project management. The Team Lead collaborates closely with sales, project management, and other departments to streamline workflows and support business objectives. Strong leadership, problem-solving, and communication skills are essential for success in this role.

  • This role is based in Cebu, but will work EMEA hours. 3PM-12AM Phils time

Key Responsibilities
Leadership

  • Train and develop Account Manhgers to improve their efficiency and expertise in quote preparation
  • Conduct regular team huddles, 1-1s, and team meetings to provide coaching, feedback, and performance updates
  • Drive process adoption and continuous improvement to enhance efficiency and accuracy in sales support operations
  • Actively track and communicate key performance indicators (KPIs)

Workload & Escalation Management

  • Ensure Account Managers are assigned to the appropriate sales channels, balancing workloads effectively
  • Directly support team members on quotes that require additional assistance due to complexity
  • Manage people scheduling to ensure optimal team coverage

Ad-hoc & Cross-Functional Support

  • Work with Account Manager Team Leads to enhance quote quality, timeliness, and other shared metrics
  • Collaborate with Project Management leaders to address data entry, hand-offs, and execution issues originating in the sales cycle
  • Provide support on ad-hoc issues as they arise, ensuring smooth team operations
  • Act as a key partner to internal stakeholders, proactively identifying and solving operational inefficiencies.

Qualifications

  • Experience in a sales support, operations, or team leadership role.
  • Strong organizational and problem-solving skills, with the ability to manage shifting priorities.
  • Excellent communication and leadership abilities, with a focus on team development.
  • Experience in process management, KPI tracking, and continuous improvement initiatives.
  • Proficiency in CRM, sales tools, and workflow management systems is preferred.

  • Team Lead, Account Management

    3 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱900,000 - ₱1,200,000 per year

    Dynata's Team Lead, Account Manager is responsible for overseeing a team of Account Manager ensuring efficient workload distribution, high-quality quote execution, and seamless collaboration across teams. This role involves managing escalations, coaching team members, driving process improvements to enhance efficiency, and serving as a key liaison between...

  • Team Lead

    2 weeks ago

    Cebu City, Central Visayas, Philippines RSD Human Resource Management Consultancy Full time ₱480,000 per year

    2 years experience as a Team LeaderJob Type: Full-timePay: Up to Php40,000.00 per monthExperience:Team Lead: 2 years (Required)Healthcare Account: 1 year (Required)Work Location: In person

  • Accounting Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Smartsourcing Full time ₱1,200,000 - ₱2,400,000 per year

    Step up where precision meets leadership and guide the accounting engine behind smarter business Hi We're Smartsourcing, and we're on the lookout for a detail-loving, team-guiding, all-things-finance-pro Accounting Team Lead to join our growing crew—full-time and on-site. If you're fluent in payables, receivables, and turning chaos into clean...

  • Accounting Team Lead

    3 days ago

    Cebu City, Central Visayas, Philippines Virtual Business Partners Full time ₱900,000 - ₱1,200,000 per year

    DescriptionAt VBP, people come first, and we strive for excellence in all that we do. Ready to create meaningful change?Apply today and start your path to successOverview of the RoleThe Accounting Team Lead will manage a team of Bookkeepers, all aligned to the same Super Firm/firm portfolio supported by a Finance Business Partner. Also ensures the accurate...

  • Team Lead, Accounts Receivable

    3 days ago

    Cebu City, Central Visayas, Philippines Dover Business Services Europe Full time ₱1,200,000 - ₱2,400,000 per year

    POSITION DESCRIPTION:Accounts Receivable (AR) Collections Team Lead – Shared ServicesSummary Description: Working with an emerging shared services organization, the AR Lead is responsible for leading and supporting a Dover business segment's processing of account receivables. This role is responsible for managing a small team of accounts receivable...

  • Team Lead, Account Management

    2 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time ₱1,200,000 - ₱2,400,000 per year

    ResponsibilitiesTrain and develop account managers to constantly improve and become consultative sales professionals. Monitor and leverage data to improve sales performance. Ensure account managers are assigned to the right accounts and workloads are distributed properly.Scope Of ImpactHas responsibility for a group or team of employees and influences...

  • Team Lead, Account Management

    2 days ago

    Cebu City, Central Visayas, Philippines Dynata Full time $104,000 - $130,878 per year

    Responsibilities:Train and develop account managers to constantly improve and become consultative sales professionals. Monitor and leverage data to improve sales performance. Ensure account managers are assigned to the right accounts and workloads are distributed properly.Scope of Impact:Has responsibility for a group or team of employees and influences...

  • Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines Stark Asia Solutions Inc. Full time $104,000 - $130,878 per year

    The Team Lead is responsible for overseeing the daily operations and performance of a team, ensuring that all key metrics and client expectations are met. This role involves providing leadership and guidance, fostering a collaborative and high-achieving environment, and serving as the primary point of contact for a client. The ideal candidate has a strong...

  • Team Lead – Retail Account

    3 days ago

    Cebu City, Central Visayas, Philippines HIRD SERVICES PVT. LTD. Full time ₱408,000 per year

    We are seeking an experienced Team Lead for our Retail Account. The role involves managing a team of customer service representatives, ensuring performance targets are met, and delivering excellent service. Candidates should have strong leadership skills, a results-driven mindset, and the ability to coach and motivate a team toward...

  • Team Lead

    2 days ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    QUALIFICATIONS:College graduates with 2 to 3 years of total work experience with minimum 2 years as TL in a Contact Center (Healthcare account)Well versed in a Healthcare account (US benefits)Knowledge: Conflict/Complaints management, HIPAA What you'll be doingSupervise and lead a team of representatives, providing coaching, mentoring and performance...