Dispute Resolution Manager

7 days ago

Makati City, National Capital Region, Philippines PM Consulting Full time ₱3,600,000 - ₱4,200,000 per year

We are looking for an experienced a leader to manage the Disputes team supporting regional operations in a multinational company. The role involves overseeing collections processes, resolving customer disputes, coaching and developing the team, and driving operational excellence and compliance.

Key Responsibilities:

  • Lead and develop a high-performing team handling collections and dispute resolution.
  • Monitor KPIs, metrics, and service levels to ensure efficiency and accuracy.
  • Act as an escalation point for complex or sensitive issues.
  • Drive process improvements and system enhancements using ERP and other tools.
  • Maintain compliance with internal controls, SOX, and regulatory standards.
  • Build strong relationships with internal stakeholders and external customers.
  • Support transition projects and implementation of new processes as needed.

Qualifications & Experience:

  • Bachelor's degree in Finance, Accounting, Business, Economics, or related field.
  • 5–7 years in finance operations or SSC, preferably in a multinational environment.
  • 3–4 years leading teams, experience managing managers preferred.
  • ERP experience (SAP preferred), advanced MS Office skills; Salesforce / Genesys experience advantageous.
  • Process improvement or Lean/Six Sigma experience is a plus.

Competencies & Attributes:

  • Excellent analytical, problem-solving, and organizational skills.
  • Results-driven, proactive, accountable, and detail-oriented.
  • Ability to manage multiple priorities and deadlines effectively.
  • Strong focus on customer service and operational excellence.

Job Types: Full-time, Permanent

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Flexible schedule
  • Free parking
  • Health insurance
  • Life insurance
  • Paid training

Work Location: Hybrid remote in Makati

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