Expression of Interest: Disputes Analyst

5 days ago

Quezon City, National Capital Region, Philippines ANZ Global Services and Operations (Manila), Inc Full time

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Disputes Analyst is responsible for active and regular monitoring and reviewing of the Bank's fraud detection tools and take appropriate action to mitigate risk to the Bank and our customers. This role will manage all related functions on identification of incidents of fraud. To act as first point of contact for all customer and merchant fraud issues.

In addition, the Dispute Analyst will:

  • Ensure superior level of customer service is provided by interacting directly with our customers to achieve the best possible outcome.
  • Ensure all services delivered comply with ANZ Group strategy, policies, processes and standards and with external regulatory requirements,

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City, Philippines

Role alignment: Inbound Voice Campaign

Shift Schedule: Australian Business hours will be adhered to, must be open to rotating & shifting schedules. 50/50 Hybrid Work Set-up

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Good Negotiation Skills - the Analyst will often be required to discuss Bank decisions, policy and actions with customers and merchants
  • Experience in Fraud monitoring techniques is a plus
  • Has good attention to details
  • Excellent communication skills both written and oral
  • Good investigative skills and Problem solving skills
  • Ability to handle and deal with difficult situations
  • Ability to interpret data and information using critical and analytical thinking to come up with useful insights to resolve problems
  • A positive attitude and willingness to contribute to the successful fraud team environment.
  • Amenable on working onsite
  • Amenable to work on shifting schedules and rest days

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit

  • Disputes Analyst Disputes Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines ANZ Banking Group Limited Full time ₱80,000 - ₱120,000 per year

    About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Disputes Analyst within the Customer Protection team, you will be responsible for actively and regularly monitoring and reviewing the Bank's fraud...

  • Disputes Analyst

    1 week ago

    Quezon City, National Capital Region, Philippines ANZ Full time ₱1,200,000 - ₱2,400,000 per year

    Req ID: 105315Department: AR Customer Services Ops Customer Protection COEDivision: Australia RetailLocation: Quezon CityAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Disputes Analyst within the Customer...

  • Disputes Analysts

    7 days ago

    Quezon City, National Capital Region, Philippines ANZ Global Services and Operations (Manila), Inc Full time ₱1,200,000 - ₱2,400,000 per year

    Company description: ANZ Banking Group LimitedJob description: About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs a Disputes Analyst within the Customer Protection team, you will be responsible for actively...

  • Dispute Analyst 1

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time ₱250,000 - ₱450,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Disputes Analyst I

    1 week ago

    Quezon City, National Capital Region, Philippines Global Payment Holding Company Full time ₱250,000 - ₱500,000 per year

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Expressions of Interest Electrical Engineer/Senior Engineer

    1 week ago

    Makati City, National Capital Region, Philippines GHD Full time ₱1,500,000 - ₱2,500,000 per year

    DescriptionGHD is inviting Expressions of Interest from experienced professionals for the following roles within our Global Capability Center:Primary EngineeringSecondary EngineeringProtection SystemsAutomationTelecommunicationsTransmission LinesEarthing DesignWe're looking for candidates with at least 6+ years of experience who are passionate about...

  • Expression of Interest

    1 week ago

    Makati City, National Capital Region, Philippines GHD Full time ₱370,000 - ₱530,000 per year

    DescriptionAt GHD, we don't just believe in the power of commitment—we live and breathe it every day.Our Energy Business Group is expanding, and we're looking to connect with experienced Electrical Designers who are passionate about delivering innovative and sustainable engineering solutions. This role offers the opportunity to contribute to both local and...

  • Disputes Senior Team Manager

    7 days ago

    Mandaluyong City, National Capital Region, Philippines REMITLY PHL OPERATIONS INC Full time ₱1,200,000 - ₱2,400,000 per year

    At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing...

  • Disputes Senior Team Manager

    1 week ago

    Mandaluyong City, National Capital Region, Philippines Remitly Full time ₱2,000,000 - ₱2,500,000 per year

    Job DescriptionAt Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back...

  • Senior Accounts Dispute Resolution Officer

    3 days ago

    Mandaluyong City, National Capital Region, Philippines Crayon Full time

    Do you have experience in finance dispute resolution and are looking for your next professional challenge? Interested in a hands-on role where you'll play a key part in resolving complex invoice disputes and driving process improvements? Keen to become part of a global IT Company with continuous and consolidated growth? Practical