Medical Billing Representatives

3 days ago

Ormoc City, Eastern Visayas, Philippines Virtual Staffing Solutions Full time ₱150,000 - ₱250,000 per year
Description

Virtual Staffing Solutions is currently looking for Customer Service Representatives to join our team. In this role, you will serve as a key point of contact for patients regarding their medical billing and payment inquiries. You will play a vital role in ensuring prompt and accurate processing of patient accounts while providing exceptional service and support.

Key Responsibilities
  • Confer with patients by telephone to answer inquiries regarding medical billing and payments
  • Assist patients in processing payments and updating account information to ensure that medical claims will be processed and settled flawlessly
  • Obtain details of complaints and disputes and ensure that this will be escalated to the accounts management for resolution
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Skills, Knowledge & Expertise
  • Atleast 6 months BPO healthcare billing expereince is a must
  • Has knowledge in insurance plans
  • Must be able to read eligibility of benefits and denials
  • Excellent communication and comprehension skills
  • Computer literate, in encoding, and word-processing
About Virtual Staffing Solutions

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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