IT Service Desk

2 days ago

Cebu City, Central Visayas, Philippines NORTHERN LIGHTS TECHNOLOGY DEVELOPMENT PHILIPPINES Full time ₱300,000 - ₱450,000 per year

Roles and Responsibilities:

  • Provide exceptional technical support to end-users, addressing hardware and software issues via phone, email, or in-person.
  • Diagnose and troubleshoot technical problems, guiding users through step-by-step solutions.
  • Document, track, and monitor all service desk interactions to ensure timely resolution and maintain accurate records.
  • Collaborate with the IT team to escalate complex issues when necessary.
  • Assist with the setup and configuration of hardware, software, and peripheral devices.
  • Perform routine system maintenance tasks, such as software updates and patches.
  • Educate end-users on best practices and provide training when needed.
  • Maintain and update knowledge base articles and support documentation.
  • Participate in on-call rotations for after-hours support when required.

Job Requirements:

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred, but not required.
  • At least 2 yrs experience in a customer service or technical support role
  • Strong communication skills, both written and verbal, with a customer-focused approach.
  • Familiarity with Windows and MacOS operating systems.
  • Basic understanding of networking concepts.
  • Proficiency in Microsoft Office Suite and other common software applications.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Exceptional problem-solving skills and attention to detail.
  • IT certifications (e.g., CompTIA A+, ITIL) are a plus.
  • Willing to work on site at IT Park Lahug, Cebu
  • Willing to work on night shift

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