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Urgent Hiring: Customer Service Representative

2 weeks ago

Cebu City, Central Visayas, Philippines Strategic Office Support Inc. Full time ₱500,000 - ₱1,000,000 per year

Healthcare Support Associate – Join Our Growing Team

Location: On-site at Ebloc 3, Padriga St., Cebu IT Park, Lahug, Cebu City

Schedule: Shifting, aligned with U.S. client operations

Strategic Office Support, Inc. partners with U.S. healthcare providers to deliver reliable back-office and administrative support. We're seeking dedicated individuals who are eager to advance their careers in a professional yet fast-paced environment.

Key Responsibilities

  • Provide administrative and operational support to U.S.-based clinics
  • Handle inbound/outbound calls, emails, and chats with accuracy and courtesy
  • Assist with insurance, claims, verification, and other healthcare-related tasks as required
  • Work collaboratively with colleagues and clients to ensure excellent service delivery

Qualifications

  • Strong verbal and written English communication skills
  • 1–5 years of BPO experience (healthcare account experience preferred but not required)
  • Ability to work flexible schedules aligned with U.S. business hours
  • Detail-oriented, motivated, and able to adapt quickly to changes
  • Strong sense of professionalism and teamwork

Benefits & Perks

  • Competitive salary package with performance incentives
  • Paid training and continuous learning opportunities
  • Government-mandated benefits plus 13th-month pay
  • Night differential and overtime pay
  • HMO coverage
  • On-site parking
  • Fun company-sponsored activities and a supportive workplace culture
  • Opportunities for career advancement and regularization

If you're ready to take the next step in your career, apply now and grow with us in the healthcare support industry

Job Types: Full-time, Permanent

Benefits:

  • Free parking
  • Health insurance
  • Life insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Language:

  • English (Preferred)

Work Location: In person