Implementation Training

About the role

The Learning & Development Specialist – Implementation Enablement drives the growth and effectiveness of our Implementation team by designing and delivering training programs that elevate onboarding, call campaign execution, and customer-facing performance. This role partners closely with Implementation Managers, team leaders, Sales, Marketing, and Enablement to ensure our customer onboarding and retention goals are met.

You'll facilitate new hire onboarding, run ongoing skills training, coach team members through real merchant calls and campaigns, and introduce AI-driven tools and coaching techniques to help our Implementation team scale and improve quality. You'll also help launch training for new products, features, and initiatives while creating content that empowers Implementation to deliver exceptional onboarding experiences.

This position is fully onsite, located in Manila

About the team

The Auctane Implementation Team drives customer success by guiding merchants through onboarding and setup across our suite of shipping and fulfillment solutions. We foster growth and retention by delivering hands-on training, workflow consultation, and technical implementation that align with organizational goals. The team partners cross-functionally to support product releases, enablement content, and knowledge management, ensuring every merchant's onboarding experience is seamless, scalable, and impactful.

What will you be doing?

• Deliver learning program sessions and materials
  • Lead onboarding programs for new Implementation hires.
  • Facilitate role-based skills and product training sessions, including feature deep dives and process refreshers.
  • Facilitate role-based skills and product training sessions, including feature deep dives and process refreshers.
  • Maintain delivery guides, playbooks, and supporting materials to ensure consistency.
• Coach and Develop Team Members
  • Observe calls (both live and recorded) to provide actionable feedback and support skill development.
  • Run side-by-side coaching sessions and structured nesting programs.
  • Partner with Managers to report on skill progression and support performance improvement plans.
  • Pilot and leverage AI tools to provide automated call feedback, trend reporting, and improvement recommendations.
  • Ensures employees are operating at or above established departmental quality standards as it pertains to their role
  • Embodies Auctane's mission, vision, and values throughout programming and coaching.
• Design & Improve Training Content
  • Build or update content for new features, product updates, and Implementation workflows.
  • Create self-serve resources, job aids, and recorded micro-learnings to supplement live training.
  • Gather feedback from Implementation Managers and leaders to continually improve program impact.
• Cross-Functional Collaboration
  • Partner with Sales and Marketing to ensure the Implementation team is prepared for go-to-market initiatives, call campaigns, and feature launches.
  • Collaborate with Enablement to align with broader company training strategies and avoid duplication of effort.
  • Work with Product and RevOps to ensure training reflects current tools, data, and processes.

What are we looking for?

• 2–3 years of experience in Implementation, Customer Success, or similar customer-facing SaaS role.
• 1 - 2 years of experience delivering formal training programs or acting as a facilitator
• Proven ability to coach others on call effectiveness, consultative discovery, or customer engagement.
• Strong written and verbal communication skills; able to simplify complex topics for learners.
• Comfortable using technology, including AI tools or call coaching platforms, to drive performance improvement.
• Highly collaborative; experienced in partnering across departments to align on strategy and execution.
• English fluency in written and oral communication.

What will make you stand out?

• Basic understanding of adult learning theories (Andragogy, Self-Directed, Experiential)
• Basic understanding of instructional design models (ADDIE, UbD, ARCS)
• Comfort working with AI-powered coaching, call analytics, or conversational intelligence tools (e.g., Gong, Chorus, MindTickle).
• Proficient in two or more Auctane products and/or service offerings
• Strong understanding of shipping/eCommerce platforms or Auctane products (ShipStation, ShipEngine, etc.).
• Secondary language proficiency: Spanish, French, and/or German

The Tech

• G-Suite
• Salesforce or other CRM systems
• Ticketing systems such as Zendesk or JIRA

What do we offer?

1. Health & Well-being
Auctane prioritizes the health and well-being of our employees and their families.

HMO Medical Insurance:

• Tiered Maximum Benefit Limit (MBL) based on job level.
• Comprehensive coverage for the employee and up to two (2) dependents.

Dental Insurance:

• Coverage for essential dental care services.

Mental Health & Employee Assistance Program (EAP):

• Access to confidential counseling and support services for mental health and personal challenges.

Wellness Program:

• Initiatives and resources designed to promote physical and mental well-being.

2. Financial Security & Compensation Enhancements
We offer benefits aimed at providing financial stability and enhancing your overall compensation.

Life Insurance:

• Financial protection for your loved ones.

Accidental Death and Dismemberment (AD&D) Insurance:

• Additional financial protection in the event of accidental death or dismemberment.

Meal and Clothing Allowance:

• Up to 3,000 PHP per month for meal and clothing expenses.

Bonuses and Supplemental Income:

• Opportunity to earn extra wages through company contests and incentives.

3. Time Off & Work-Life Balance
Auctane recognizes the importance of rest and personal time for a healthy work-life balance.

Paid Vacation Days:

• 15 paid vacation days per year, with additional days increasing with tenure.

Paid Sick Days:

• 15 paid sick days per year.

Paid Holidays:

• Observation of statutory national and local holidays.

Bereavement Leave:

• Supportive leave in times of personal loss.

4. Professional Development & Recognition
We invest in your continuous growth and acknowledge your contributions to Auctane's success.

Education Benefits:

• Support for continuous learning and professional development.

Referral Program:

• Incentives for recommending great talent to join the team.