Current jobs related to Manager, WFM Technology, Data and BA - Quezon City, National Capital Region - Global Payments Inc.

  • WFM Systems Expert

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • WFM Systems Expert

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time

    SummaryDescriptionSummary of This RoleThe WFM Systems Expert is a critical role responsible for the implementation, configuration, maintenance, and optimization of the organization's WFM system and related integrations. This role serves as the technical Subject Matter Expert (SME) for the Workforce Management (WFM) platform, ensuring its optimal...

  • WFM Business Intelligence Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payment Holding Company Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • WFM Business Intelligence Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time

    DescriptionSummary of This RoleThe WFM Business Intelligence Analyst will be the analytical engine driving optimal resource allocation and operational efficiency across the entire service ecosystem, encompassing both back office and contact center operations. This role is responsible for transforming complex workforce and operational data into actionable,...

  • Data Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....

  • Data Analyst

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time

    SummaryDescriptionSummary of This RoleThe WFM Data Analyst is responsible for the design, development, and maintenance of all operational reporting, dashboards, and analytical insights for both the Contact Center and Back Office departments. This role leverages WFM and operational data to monitor performance, identify trends, forecast workloads, and provide...

  • Manager, WFM Real Time

    3 days ago

    Quezon City, National Capital Region, Philippines TTEC Full time

    Your potential has a place here with TTEC's award-winning employment experience. As a Manager – WFM Real Time working HYBRID in Novaliches City, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll Be DoingDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain...

  • Supervisor, Workforce Management

    2 weeks ago

    Quezon City, National Capital Region, Philippines Global Payments Inc. Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Manager, WFM Real Time

    2 weeks ago

    Makati City, National Capital Region, Philippines TTEC Full time

    Your potential has a place here with TTEC's award-winning employment experience. As a Manager – WFM Real Time working HYBRID in Novaliches City, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain...

  • Data Engineer Data Platforms

    2 weeks ago

    Quezon City, National Capital Region, Philippines ARTECH TECHNOLOGY INC Full time

    Job Title: Data Engineer – Data PlatformsLocation: Quezon CityWork Setup: Hybrid (3 days onsite per week)Job Description:We are seeking a skilled Data Engineer – Data Platforms with strong experience in Snowflake and ETL technologies. The ideal candidate will design, build, and optimize scalable data pipelines across cloud environments, ensuring...

Manager, WFM Technology, Data and BA

2 weeks ago

Quezon City, National Capital Region, Philippines Global Payments Inc. Full time $60,000 - $150,000 per year

Responsibilities
Description
Key Responsibilities

  • Strategic Forecasting & Capacity Planning: Own long-term and short-term forecasting models using advanced analytics and predictive tools. Align headcount plans with client SLAs, contractual KPIs, and financial objectives.
  • Scheduling & Real-Time Governance: Design optimized schedules leveraging WFM platforms (NICE, Verint, Aspect, IEX, Genesys). Lead intraday management, ensuring real-time adherence and proactive SLA recovery.
  • Performance Analytics & Business Insights: Deliver executive-level dashboards on forecast accuracy, utilization, shrinkage, and cost per FTE. Provide actionable insights to Operations, Finance, and Client Services for strategic decisions.
  • Vendor & Multi-Site Leadership: Govern WFM processes across multiple geographies and vendor ecosystems. Conduct capacity reviews, governance calls, and performance calibrations with partners.
  • Continuous Improvement & Automation: Drive process automation initiatives to reduce manual interventions and improve forecast reliability. Champion best-in-class WFM practices for scalability and efficiency.
  • Team Development: Mentor WFM analysts and schedulers; build a high-performing workforce planning team. Foster a culture of data-driven decision-making and operational excellence.

Qualifications

  • 7+ years Workforce Management experience in BPO or global contact center environments.
  • Proven expertise in forecasting, scheduling, intraday management, and SLA governance.
  • Advanced proficiency in WFM tools (NICE, Verint, Aspect, IEX) and data analytics (Excel, SQL, VBA; BI tools preferred).
  • Strong understanding of BPO metrics: AHT, shrinkage, occupancy, utilization, SLA compliance.
  • Exceptional stakeholder management and ability to influence senior leadership and client partners.

Behavioral Competencies

  • Strategic Influence: Shapes decisions and gains buy-in at all levels.
  • Resilience & Agility: Thrives in high-pressure, fast-changing environments.
  • Collaborative Leadership: Builds trust and strong partnerships internally and externally.
  • Data-Driven Decision Making: Uses insights to drive operational and strategic outcomes.
  • Talent Development: Inspires and mentors teams to achieve peak performance.

Preferred Experience

  • Fintech or financial services outsourcing background.
  • Familiarity with compliance and regulatory requirements.
  • Experience in omnichannel environments and global delivery models.