CRM Business Analyst

4 days ago

Taguig, National Capital Region, Philippines Xurpas Incorporated Full time ₱600,000 - ₱1,200,000 per year

Responsibilities:

  • Expected to perform independently and become an SME.
  • Required active participation/contribution in team discussions.
  • Contribute to providing solutions to work related problems.
  • Collaborate with stakeholders to gather and document business requirements.
  • Analyze and evaluate existing business processes to identify areas for improvement.
  • Facilitate workshops and meetings to elicit requirements and feedback.
  • Develop and maintain project documentation, including business requirements and process maps.
  • Support the implementation of solutions by coordinating with cross-functional teams.

Qualifications:

  • Bachelor's Degree in Information Technology or any related fields
  • Expert proficiency in Business Requirements Analysis at least 3+ years of experience
  • Must have experience handing CRM project for billing or service management modules or within telecommunication companies
  • Experience with Agile Program Management / Scrum and Agile frameworks
  • Strong analytical skills to assess business needs and translate them into actionable requirements.
  • Proficiency in process mapping and modeling techniques.
  • Ability to communicate effectively with both technical and non-technical stakeholders.
  • Experience in using business analysis tools and methodologies.
  • Must be willing to work night shift

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