Care Compliance Auditor

Ensuring Quality Care with Precision and Compassion

Audit care standards, safeguard compliance, and make an impact in health and wellness. Imagine finishing your workday on time and having evenings free to focus on what matters most-whether it's family, fitness, or personal passions. This role values your time outside work, offering balance, stability, and meaningful impact in the health and wellness industry while advancing your global career in compliance auditing.

Job Description:

As a Care Compliance Auditor, you will review care activities, records, and systems to ensure compliance with franchise standards and CQC regulations. Your attention to detail and commitment to quality will safeguard care delivery while contributing to global health and wellness excellence.

Job Overview:

Employment type: Full-time

Shift: Mid Shift, Weekends Off

Work setup: Onsite, Makati

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Prime office location in Makati (Easy access to MRT stations, restaurants, and banks)
• Mid shift schedule
• Fixed weekends off
• Emapta customized laptop with additional monitor and peripherals
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• 5 years and more of relevant experience in care auditing
• Detail-oriented with strong organizational skills
• Excellent written English comprehension and communication skills (both verbal and written)
• Proficiency in IT systems, including Microsoft Office and virtual communication platforms; ability to learn new technologies
• Understanding of care delivery legislation and standards (training provided)
• Familiarity with medication regulations (training provided)
• Resilient and positive with ability to work calmly under pressure
• Team-oriented with strong interpersonal skills
• Logical and analytical thinker, able to manage multiple inputs and follow processes strictly

Required Skills:

• Exceptional attention to detail
• Ability to closely follow agreed-upon processes
• Strong organizational and multitasking abilities
• Clear and effective communication in English

Key Attributes:

• Adherence to specific processes and guidelines with great attention to detail
• Ability to manage multiple inputs and understand written English exceptionally well without needing to make complex independent decisions

Competencies:

• Driving Results | Customer Focus | Influencing | Teamwork & Collaboration | Communication & Relationship Management | Living Home Instead
• Adapting to Change | Planning & Organising | Resilience | Agile Learner

Your Daily Tasks

• Maintain ongoing compliance reviews aligned with Franchise Standards and CQC regulations
• Identify and report areas of non-compliance to management promptly
• Ensure action plans are developed and implemented to address non-compliance issues

The Role:

• Conduct detailed reviews of care-related activities, documentation, and records to ensure compliance, including:
• Review daily notes and flag issues requiring attention
• Monitor task completion and identify missed activities
• Audit electronic medication records (e-MARs)
• Audit care plans
• Assess training and matching processes for new Care Professionals
• Review scheduling reconciliations daily, alerting Operations Manager or Accounts team of discrepancies
• Conduct monthly readiness reviews for CQC inspections, focusing on indexed documentation
• Perform rolling compliance audits of Franchise Standards
• Report weekly to Field Care Supervisors, escalating concerns as needed
• Follow processes meticulously when auditing client care records and medication records, escalating when required

About the Client

Raising Standards in Global Care Delivery

Our client is a respected name in health and wellness, dedicated to providing quality care through compliance, compassion, and professionalism. With a strong focus on upholding regulatory standards, they ensure consistent delivery of safe, effective, and trusted care services. Their commitment to excellence empowers care professionals and positively impacts communities worldwide.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra