Barista
12 hours ago
Position Summary: The Barista is responsible for delivering an exceptional customer experience by offering quick service, preparing quality products, and ensuring a clean, well-maintained outlet environment.
Primary Responsibilities
CUSTOMER SERVICE
- Execute the customer service standards, particularly the 8 ZUS Service Steps, to ensure a smooth and consistent customer experience.
- Engage with customers by confirming order accuracy and requesting feedback on their experience with the service and products.
- Anticipate and respond to customer needs by effectively interpreting both verbal and non-verbal cues.
- Deliver outstanding customer service with a "customer comes first" mindset, building rapport and creating positive connections with each customer.
QUALITY EXECUTION
- Prepare and serve hot and cold beverages, including coffee and non-coffee drinks, while ensuring adherence to company standards and maintaining consistency in taste, presentation, and quality.
- Execute standard operating procedures (SOPs) across various outlet stations, including Bar 1, Bar 2, Counter, and Expedite, to maintain operational efficiency.
- Organize and replenish stock to ensure continuous product availability.
- Communicate key information related to shift activities, customer feedback, and team performance with the outlet supervisor or manager.
- Create a positive and collaborative work environment by supporting co-baristas and promoting teamwork while upholding the standards.
- Follow food safety policies and guidelines to guarantee the safety and quality of products served to customers.
CLEAN & WELL-MAINTAINED OUTLET
- Clean and sanitize outlet resources, including materials and equipment, to ensure hygiene standards are met.
- Maintain the cleanliness of outlet areas and stations by strictly following cleaning guidelines.
- Keep each outlet station clean and well-organized to support an efficient workflow for team members.
- Adhere to health, safety, security, and sanitation policies and guidelines to ensure a safe environment for both employees and customers.
Job Types: Full-time, Permanent
Pay: Php15,650.00 per month
Benefits:
- Employee discount
- Flexible schedule
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Work Location: In person
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