Barista

12 hours ago

Trece Martires City, Calabarzon, Philippines Zus Coffee Philippines Full time ₱188,400 - ₱250,000 per year

Position Summary: The Barista is responsible for delivering an exceptional customer experience by offering quick service, preparing quality products, and ensuring a clean, well-maintained outlet environment.

Primary Responsibilities

CUSTOMER SERVICE

  • Execute the customer service standards, particularly the 8 ZUS Service Steps, to ensure a smooth and consistent customer experience.
  • Engage with customers by confirming order accuracy and requesting feedback on their experience with the service and products.
  • Anticipate and respond to customer needs by effectively interpreting both verbal and non-verbal cues.
  • Deliver outstanding customer service with a "customer comes first" mindset, building rapport and creating positive connections with each customer.

QUALITY EXECUTION

  • Prepare and serve hot and cold beverages, including coffee and non-coffee drinks, while ensuring adherence to company standards and maintaining consistency in taste, presentation, and quality.
  • Execute standard operating procedures (SOPs) across various outlet stations, including Bar 1, Bar 2, Counter, and Expedite, to maintain operational efficiency.
  • Organize and replenish stock to ensure continuous product availability.
  • Communicate key information related to shift activities, customer feedback, and team performance with the outlet supervisor or manager.
  • Create a positive and collaborative work environment by supporting co-baristas and promoting teamwork while upholding the standards.
  • Follow food safety policies and guidelines to guarantee the safety and quality of products served to customers.

CLEAN & WELL-MAINTAINED OUTLET

  • Clean and sanitize outlet resources, including materials and equipment, to ensure hygiene standards are met.
  • Maintain the cleanliness of outlet areas and stations by strictly following cleaning guidelines.
  • Keep each outlet station clean and well-organized to support an efficient workflow for team members.
  • Adhere to health, safety, security, and sanitation policies and guidelines to ensure a safe environment for both employees and customers.

Job Types: Full-time, Permanent

Pay: Php15,650.00 per month

Benefits:

  • Employee discount
  • Flexible schedule
  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Work Location: In person

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