Associate, Global Technical Support

1 day ago

Manila, National Capital Region, Philippines Ciena Full time ₱800,000 - ₱1,200,000 per year

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Your Role

  • Provide remote technical support (via telephone or on line) for identified CIENA products 24x7 when required. On call duty includes evenings and weekends.
  • Provide on-site support to Customers where required.
  • Communicate with Design and manufacturing on problems / issues found in the field.
  • Utilize debug tools as well as lab research to aid Customer's technical problem.
  • Recover information necessary to escalate the incident or issue to Design, Product/Project Management, Documentation, or Training
  • Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback.
  • Create, review, validate and publish required MOP/ISB/FSB documents.
  • Contribute to knowledgebase (KCS)
  • Mentor, train newly hired as well as advancing Technical Support Engineers.
  • Performs other duties as assigned.
  • Travel to customer sites and Ciena locations globally as required.

What Does Ciena Expect of You?

  • Initiative – you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
  • Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process.
  • Communication expertise – you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus.
  • The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required.
  • Relationship builder – with an ability to influence, you're able to get work done through others.
  • A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.

The Must Haves

  • Bachelor's degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 3 to 6 years related experience or equivalent combination of education and experience
  • Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities
  • Very knowledgeable of the operation of fiber optic transport and/or switching equipment.

Not ready to apply?
Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

  • Associate, Global Technical Support

    19 hours ago

    Manila, National Capital Region, Philippines Ciena Full time

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Executive Associate to the Global Managing Partner

    1 day ago

    Manila, National Capital Region, Philippines Selion Global Full time $90,000 - $120,000 per year

    Executive Associate to the Global Managing PartnerExecutive Associate to the Global Managing Partner14 hours ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Remote | Full-Time | Must align with Singapore time zone (GMT 8)A strategic right-hand in a global leadership advisory firm Selion Global is a global...

  • Technical Support Associate

    1 day ago

    Manila, National Capital Region, Philippines Zappy Full time $40,000 - $60,000 per year

    Job Title: Technical Support Associate (Remote)Location: PhilippinesCompany: Zappy & Client CompaniesOverviewThe Technical Support Specialist provides expert technical assistance and support to internal teams and external clients. This role is responsible for troubleshooting technical issues with our clients product and service, assisting field technicians...

  • Design Technical Associate

    1 day ago

    Manila, National Capital Region, Philippines Focus Global Inc. Full time ₱600,000 - ₱1,200,000 per year

    About the Role:As a Sales and Design Technical Associate at Focus Global, you will be part of a team who transforms ordinary living spaces into luxurious abodes. We are seeking a highly motivated and persistent individual who can craft detailed shop drawings, assist in the generation of captivating rendering presentations, and ensure the seamless translation...

  • Technical Support Associate

    4 days ago

    Manila, National Capital Region, Philippines Zappy Full time

    OverviewThe Technical Support Specialist provides expert technical assistance and support to internal teams and external clients. This role is responsible for troubleshooting technical issues with our clients product and service, assisting field technicians with installations and maintenance, and serves as a primary point of contact for resolving...

  • Global Technical Support for Converged Packet Optical Platform

    1 day ago

    Manila, National Capital Region, Philippines Ciena Full time $80,000 - $120,000 per year

    As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social,...

  • Technical Support Specialist

    1 day ago

    Manila, National Capital Region, Philippines Vertere Global Solutions Full time ₱250,000 - ₱300,000 per year

    Vertere Global Solutions is hiring a Full time Technical Support Specialist role in Salcedo Village, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: MorningTuesday: MorningWednesday: MorningThursday: MorningFriday: Morning1 year of relevant work experience required for this roleExpected salary: ₱25,000 per...

  • Technical Support Specialist

    1 day ago

    Manila, National Capital Region, Philippines Filcan Global Envelope Strategies Full time ₱900,000 - ₱1,200,000 per year

    About FC GlobalFC Global is a dynamic offshore BPO company dedicated to delivering tailored digital transformation and operational solutions to clients worldwide. Our expertise spans customer service, virtual assistance, software development, and call center support, empowering businesses to enhance efficiency and scale with confidence.As a trusted partner,...

  • Technical Support Professional

    2 days ago

    Manila, National Capital Region, Philippines beBeetechnical Full time ₱250,000 - ₱450,000

    Job Title:Technical Support AssociateAbout the Role:This position involves providing technical assistance to customers and other company personnel in the general use of products, using knowledge of engineering principles and techniques. The role requires online chat, phone or email support addressing both internal and external inquiries.Key...

  • Associate Technical Support Engineer, CX

    1 day ago

    Manila, National Capital Region, Philippines NiCE Full time $80,000 - $120,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.At NICE, we don't limit our challenges. We challenge our limits....