Operations Director

Overview:

As the Operations Director, you will lead and own the operational backbone of PS Global Consulting. In this strategic leadership role you will ensure that our consulting operations – spanning service delivery, implementation, client support, resource management, and growth enablement – run smoothly, efficiently and are fully aligned with our business strategy. You will drive operational excellence, implement scalable processes, leverage technology in ERP engagements and optimise resource utilisation in a dynamic consulting environment.

Responsibilities

1. Strategic & Operational Leadership

• Define, implement and continually refine the operational strategy and roadmap in alignment with PS Global Consulting's business objectives.
• Collaborate with executive leadership (sales, consulting practice, finance, HR) to ensure operations support the growth, profitability and client-delivery model.
• Translate strategy into tactical operational plans, metrics and governance frameworks.
• Lead change management initiatives to scale operations, improve performance and embed best practices across consulting functions.
• Lead operational harmonisation efforts for new company acquisitions.
• Represent operations in board/executive briefings, providing data-driven insights and forward-looking recommendations.
• Ensure that operational processes support high standards of service, on-time delivery and efficiency.

2. Process Improvement & Technology Enablement

• Identify inefficiencies in current operations and lead continuous improvement initiatives – process automation, standardisation, operational KPIs.
• Establish and enforce operational excellence through clear policies, well-defined procedures, and robust performance standards.
• Monitor operational efficiency and implement data-driven improvements.
• Leverage ERP/IT tools, dashboards, analytics and operational systems to drive transparency, performance and decision-making.

3. Financial & Commercial Oversight

• Manage operational budgets, cost control, profitability and resource cost metrics for delivery operations.
• Provide operational input to business cases, pricing models, margin improvement and financial forecasting.
• Collaborate with Finance leadership to monitor operational KPIs (utilisation, billable vs non-billable, delivery margin, overheads) and drive performance optimisation.

4. Quality, Risk & Compliance

• Ensure operations comply with relevant regulatory, contractual and industry standards.
• Identify operational risks (resource, delivery, vendor, technology) and implement mitigation strategies (business continuity, quality assurance, vendor governance).
• Develop and maintain operational performance health, delivery excellence and client satisfaction.

Qualifications

1. Bachelor's degree in Business Administration, Operations Management, Engineering, IT or related field or equivalent preferred.
2. 10-15+ years of progressive leadership experience in operations management, preferably within IT/ERP consulting, professional services or implementation business.
3. Proven track record in managing delivery operations, resource capacity planning and project performance in a fast-paced environment.
4. Strong commercial acumen, financial literacy (budgeting, forecasting, margin management) and operational metrics orientation.
5. Demonstrated experience driving process improvement, operational transformation and technology-enabled operations.
6. Excellent leadership, interpersonal and communication skills to influence senior stakeholders, cross-functional teams and clients.
7. Familiarity with ERP implementation lifecycle (e.g., SAP, Oracle, Microsoft Dynamics), consulting service delivery, and relevant tools (PM software, analytics, dashboards).
8. Strong analytical and problem-solving skills with the ability to translate data into actionable operational improvement.
9. Comfort in a dynamic consulting environment, able to adapt to change and lead teams through transition.