Customer Experience Operational Excellence Senior Assistant Manager

3 hours ago

Taguig, National Capital Region, Philippines Unilever Full time ₱1,000,000 - ₱1,500,000 per year

Job Title: Customer Experience Operational Excellence Senior Assistant Manager

Location: BGC Office, PH

Main Job Purpose

The role is responsible for ensuring that the overall CXOG Strategy is sufficiently developed to meet Customer Operations and Supply Chain ambitions and that these are executed as per plan. The CX Operations Excellence supports the Performance Management, Process and Operational Improvements, and lands the Digital Agenda. This role reports to the CXOG Manager.

Job Summary

  • Lead the performance governance meeting for CXOG. Prepare the performance dashboard and analytics for the CX team.
  • Customer Service and Inventory optimization through process and technology excellence
  • Able to challenge status quo and drive for structural improvement programs on Service, OSA, Trade Return, RUDs to achieve the both BU and customer targets.
  • Bring insights to operational teams to focus on key areas for improvements and support with setting up those processes.
  • Drive for standardization and simplification across processes, collaborating with cross-functional team. Ensure best practices are documented and shared.
  • Lead the Digital Agenda for CX. Land the new initiatives and tools, drive and track the adoption of the tools and accelerate upskilling across the accounts.
  • Building capabilities for predictive & prescriptive enhancements in existing technologies.
  • Owning specific programs and driving compliance and improvement within them.

Key Requirements

  • Bachelor's Degree in Science (preferably IE, Management Engineering or related field)
  • At least 2-3 years of CX or Planning experience or Supply Chain Related Functions
  • E2E supply chain knowledge across Plan, Source, Make and Deliver.
  • Strong communication, influencing (verbal and written), interpersonal and leadership skills. Ability to work collaboratively, build relationships, lead, and deliver results through virtual networks.
  • Digital & Technology Savvy
  • Project Management Skills
  • An "outside-in" mind-set.
  • Ability to work effectively with various cultures, with minimal supervision.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

  • Customer Experience Operational Excellence Senior Assistant Manager

    4 hours ago

    Taguig, National Capital Region, Philippines Unilever Full time ₱750,000 - ₱1,050,000 per year

    Job Title: Customer Experience Operational Excellence Senior Assistant ManagerLocation: BGC Office, PHMain Job PurposeThe role is responsible for ensuring that the overall CXOG Strategy is sufficiently developed to meet Customer Operations and Supply Chain ambitions and that these are executed as per plan. The CX Operations Excellence supports the...

  • Manager/Senior Manager for Service Excellence

    3 hours ago

    Taguig, National Capital Region, Philippines Sutherland Full time ₱1,500,000 - ₱2,400,000 per year

    Company DescriptionSutherland is seeking a dynamic and goal-oriented person to join us as Manager/Senior Manager for Service Excellence. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youThe Lean Six Sigma...

  • Freight Forwarding Assistant Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Par Excellence Search Consulting Inc Full time ₱900,000 - ₱1,200,000 per year

    CLIENT PROFILE: A global leader in end-to-end logistics and supply chain solutions, recognized for innovation, operational excellence, and strong international presence.This is for a daily onsite work in McKinley, TaguigAre you ready to take the next big step in your logistics career?Join a top-tier international freight forwarding and logistics organization...

  • Senior Process Excellence Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Metrobank Full time ₱2,000,000 - ₱2,500,000 per year

    Be #InGoodHands with MetrobankHere at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future...

  • Experience Excellence Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines FWD Insurance Full time ₱300,000 - ₱600,000 per year

    About FWD GroupFWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD's customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the...

  • Process Excellence Manager

    3 hours ago

    Taguig, National Capital Region, Philippines Google Operations Center Full time ₱2,000,000 - ₱2,500,000 per year

    Join UsAt Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join usAs a Global Process Excellence Manager you will serve as a key driver of strategic change, leading...

  • Lead - Operational Excellence

    3 hours ago

    Taguig, National Capital Region, Philippines B. Braun Full time ₱1,500,000 - ₱2,500,000 per year

    Job DescriptionYou're an important part of our future. Hopefully, we're also a part of your future At B. Braun, we protect and improve the health of people worldwide. You support this vision, bringing expertise and sharing innovation, efficiency and sustainability as values. That's why we would like to keep developing our company with you. Keeping your...

  • Customer Experience Manager

    2 weeks ago

    Taguig, National Capital Region, Philippines Alveo Land Corp Full time ₱80,000 - ₱120,000 per year

    Job Role The Customer Experience Manager is responsible for providing support in the creation of quality pre-turnover and turnover customer experience by way of ensuring effective customer communication, timely resolution of customer requests and the turnover property.Job QualificationsGraduate of Bachelor's Degree in Business Administration/Management or...

  • customer relations manager

    2 hours ago

    Taguig, National Capital Region, Philippines GLOBAL EXCELLENCE MOTORS, INC. Full time ₱600,000 - ₱780,000 per year

    Primarily responsible for the management of the Customer Relations Department and the efficient and effective delivery of CRM functions in accordance with Autohub Group's strategic goal of attaining exceptional customer experience.QUALIFICATIONS:Education: Bachelor's Degree of any courseWork Experience: with Managerial experience of at least three (3) years...

  • Senior Manager for Oracle Customer Experience – System Implementation

    2 weeks ago

    Taguig, National Capital Region, Philippines Comrise Full time ₱2,000,000 - ₱2,500,000 per year

    Job Summary:The Oracle Senior Manager for Customer Experience will lead end-to-end implementation and integration projects, driving business transformation through Oracle Cloud solutions. The role requires strong expertise in Oracle Cloud technologies, customer experience platforms, and system integration, with proven leadership in managing teams and client...