Analyst, Health and Benefits

Description
The Role
As an Analyst within the GDC, you will contribute as part of a team involved in several activities to support our international benefits offerings.

The ideal candidate will be detail-oriented and have excellent data entry, manipulation skills, and report generation skills. Also, exposure or background in the benefits brokerage / insurance administration work is required. The position would also require project management skills.

You Will Have The Opportunity To

• Enhance your technical knowledge of benefits plans around the world.
• Enhance data, process, and project management skills.

Key Activities
Data Management and Reporting Activities
Data Entry Activities

• Administrative onboarding of new clients
• Perform data validation and processing work using agreed upon tools, standards, and techniques
• Support the production of benefits plan design and reporting publications
• Process, project, and transaction management
• Support claims utilisation reporting activities
• Collect, validate, and clean benefits enrolment, and eligibility data
• Assist with enrolment processes and ensure beneficiary data is updated
• Monthly reconciliation of commissions and perform commission estimates
• Support benefit audit processes
• Support interactions between clients, WTW and insurance vendors

Performance Objectives
Excellence

• Apply practice specific technology and provide high quality services to internal and external Willis Towers Watson clients
• Perform data entry and validation, processing work using agreed upon tools, standards, and techniques, including self-checking work and following review processes
• Significant attention to detail and excellent data manipulation skills
• Provide input on product and process improvements

People

• Build relationships internally and collaborate effectively on teams both in the office and virtually across regions
• Demonstrate natural ease and effectiveness when dealing with associates in other Willis Towers Watson offices

Clients

• Work with Team Leader to ensure that each project is completed on time and meets quality standards
• Respond to all requests and communications effectively and efficiently
• Increase efficiency within client teams by identifying ways to improve processes

Financial

• Meet productivity goals
• Monitor project progress, developing solutions for overcoming obstacles
• Maintaining accurate time records

Qualifications
The Requirements

• Bachelor's degree required, preferably in a program with heavy emphasis on mathematics or business
• 2-5 years' work experience either in an insurance company or an outsourcing company doing life and/or health insurance operations processes (e.g. policy administration, renewals, claims, enrolment)
• Previous benefits or insurance or claims experience is a plus
• Advanced proficiency in Microsoft Office (Word, Excel, and PowerPoint)
• Experience with data entry, validation, and manipulation (advanced Excel skills are essential)
• Ability to review and check data against subject domain knowledge (e.g., health and group benefits) and understand the data's applicability/accuracy for the designated purpose
• Ability to ask the right questions and seek help where appropriate
• Sense of accountability; owning one's work and taking pride in it
• Collaboration with a global team, include taking accountability for quality and on-time delivery of own work and involving other team members when appropriate
• Structured problem solving and analytical thinking
• Continuous improvement mindset – increasing task efficiency and effectiveness with each product or service repetition
• Strong client service orientation
• Strong client relationship, interpersonal and team skills
• Proficiency in English required, good written and communication skills
• Amenable to work in mid-shift hours

WTW is an Equal Opportunity Employer