Referral Outreach Specialist

Important Note: Only candidates with proven experience in healthcare lead generation, outreach, or U.S. healthcare support roles will be considered.

About CarePro Solutions

At CarePro Solutions, we are a dedicated team of skilled virtual assistants from the Philippines, passionate about supporting home and health care agency owners in delivering exceptional services to the elderly and individuals with disabilities. Our mission is to provide top-tier, cost-effective solutions that streamline operations and drive business success.

We take pride in our core values:

• Integrity – We do the right thing, even when no one is watching.
• Compassion – We treat our clients, their patients, and our team members with kindness, respect, and empathy.
• Excellence – We aim for exceptional performance in every task, no matter how small.

Position Summary

We are hiring a Referral Outreach Specialist for one of our U.S. clients in the Senior Placement industry. This role is ideal for someone who is confident on the phone, highly organized, and skilled at building connections with healthcare professionals.

If you have strong communication skills, enjoy outreach, and love turning conversations into opportunities, we'd love to meet you.

Role Overview

The Referral Outreach Specialist will be responsible for:

• High-volume daily cold calling
• Connecting with social workers, discharge planners, case managers, and referral staff
• Securing introductions and gathering contact information
• Setting in-person appointments for the client
• Building and maintaining a referral pipeline
• Conducting healthcare facility research within designated regions
• Updating lead trackers, spreadsheets, and outreach records
• Drafting follow-up emails on behalf of the client
• Coordinating schedules, booking meetings, and updating calendars
• Supporting LinkedIn outreach (preferred but not required)

This is a phone-heavy, outreach-driven role that requires confidence, clarity, and a professional communication style.

Qualifications

• Proven experience in healthcare lead generation is required
• Must be able to work U.S. business hours
• Exceptional spoken English — clear, professional, and articulate
• Confident phone presence and comfortable with high-volume calling
• Previous experience in cold calling, appointment setting, or outbound outreach
• Experience with U.S. healthcare, senior care, or home care is a strong advantage
• Strong problem-solving and resourcefulness skills
• Tech-savvy: excellent at online research, Google tools, spreadsheets, LinkedIn, CRM use
• Highly organized with strong attention to detail
• Independent worker with initiative and follow-through
• Warm, friendly, and professional personality

Preferred Personality Traits

• Confident and persuasive, but respectful
• Organized and detail-oriented
• Resourceful, independent thinker
• Proactive with follow-ups
• Understands urgency
• Warm, approachable, and able to build rapport quickly

Why Join CarePro?

• Work-from-home stability
• U.S. daytime schedule
• Opportunity to represent a reputable and compassionate senior placement service
• Growth opportunities within CarePro and the client team
• Supportive environment and ongoing coaching

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Benefits:

• Company events
• Paid training
• Work from home

Application Question(s):

• Do you have proven experience in healthcare lead generation or outreach (e.g., contacting hospitals, SNFs, rehab centers, social workers, discharge planners)?
• Are you comfortable making high-volume outreach calls (40–80+ calls per day)?
• How would you rate your spoken English communication skills? (Excellent, Very good, Average, Needs improvement)
• Are you able to work full-time during U.S. business hours (Pacific Time)?
• What is your expected monthly salary range (in PHP)?
• Are you currently employed or working with another client?
• Can you start ASAP once hired?

Experience:

• cold calling or outbound phone-based roles: 1 year (Required)

Work Location: Remote

Application Deadline: 11/26/2025

Expected Start Date: 12/01/2025