Information Security Tools Engineer

Your potential has a place here with TTEC's award-winning employment experience. As an Information Security Tools Engineer working remotely in Metro Manila Philippines, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the Philippines says it all

What You'll Do
Maintaining our Security Tools to ensure our various partner teams and organizations have functioning tools with which to monitor, detect and protect our environment.

You'll interact frequently with other members of the Information Security team and the IT technical teams at TTEC along with the IT Operations and Engineering teams.

You'll be working with vendor's to troubleshoot and resolve issues.

You'll report to the Security Tools Manager, you're role is impactful as it protects TTEC from data loss and security events.

During a Typical Day, You'll

• Conduct proactive monitoring of both our cloud and on-prem infrastructure.
• Execute pre-planned changes and plan future changes.
• Responding to and troubleshooting issue's and concerns.
• Spend time understanding the environment you're responsible for and engage with various. teams to gain further knowledge of the environment(s).
• Recognize and address potential problems.
• Communicate with relevant teams on changes, developments and fixes.
• Support, mentor, and train others on tool use, features and functionality.
• Update or create internal documentation.

What You Bring To The Role

• Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM or PAM experience preferred.
• Knowledge of information security principles, concepts, practices.
• Knowledge of networks, firewalls, and operating systems.
• Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues.
• Strong analytical skills and able to collate and interpret data from various sources.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

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About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Primary Location
PH-National Capital-Pasay City, Metro Manila