Customet Support

Looking to take your career to the next level? Then this role is for you

Join Outsourcey and be part of our mission to revolutionize global talent expansion We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together

Profile Requirements:

• Experience Level: Minimum 2.5-5 years in client-facing administrative or customer service roles, ideally within medspa, wellness, or aesthetics sectors.
• Communication Skills: Excellent phone and written communication skills with a warm, polished, and professional tone.
• CRM Familiarity: Hands-on experience with GoHighLevel or similar CRM and booking systems; ability to manage automations and workflows is a plus.
• Attention to Detail: High accuracy in handling appointments, messages, and client follow-ups to ensure seamless client experiences.
• Tech Savvy: Comfortable navigating cloud-based tools and CRM platforms with efficiency and accountability.
• Client-Centric Mindset: Strong ability to listen, anticipate needs, and maintain discretion and empathy with wellness and beauty clientele.

Core responsibilities:

• Client Communication: Respond promptly and professionally to incoming calls, emails, and inbox messages regarding appointments, services, and general inquiries.
• Booking Admin: Manage bookings and calendar coordination using GoHighLevel, ensuring accuracy and follow-through for treatments, consultations, and follow-ups.
• Inbound Support: Track and respond to new leads from web forms, campaigns, and SMS inquiries with speed and care, contributing to high lead-to-booking conversion.
• System Navigation: Utilize GoHighLevel CRM to manage contacts, pipelines, notes, and appointment flows in alignment with clinic procedures.
• Service Coordination: Provide clients with pre-visit guidance, post-care instructions, and support with questions related to skincare, injectables, and wellness services.
• Administrative Support: Assist with backend tasks such as client intake management, rescheduling, reminders, and maintaining up-to-date client records.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.