Delivery Manager
7 days ago
- Oversee all vehicle delivery operations in their defined region
- Work cross-functionally with the service, sales, logistics, and manufacturing teams to ensure that all vehicles are delivered in a timely manner, while also providing the highest level of customer service.
- Manage the regional delivery team across multiple service centers, set and achieve delivery targets, including but not limited to: inventory management, pipelines, appointment scheduling, logistics, staffing, salesmanship, and payment processing
- Monitor daily deliveries, create reports and update relevant systems to ensure accurate and timely delivery information is available to managemen
- Demonstrate fluency in registration, financing and insurance requirements and processes across various markets
- Develop and coach local managers and team leaders to effectively manage delivery operations in each market
- Monitor and review market performance in customer satisfaction, efficiency and inventory turnaround; working with local and regional team members to execute project to drive continuous improvement in all areas of daily operations
- Assist, plan and execute in new market entry where necessary
- Recruit, interview, and train new team members
- Bachelor's Degree in any field
- At least 5 years of Delivery/Logistics Operations or Management experience, preferably in the automotive industry
- Technological fluency and ability to operate in business systems (SalesForce is a plus)
- Excellent written and verbal communication skills
- Must have a valid driver's license and an acceptable and safe driving record
- Must have a minimum two years of driving experience
- Ability to prioritize, manage multiple projects, and adhere to business-critical deadlines
- Numbers-driven, analytical mindset
- Must be willing to work in BGC, Taguig
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