Costumer Service Representative

4 days ago

Pasig, National Capital Region, Philippines Enshored Inc. Full time ₱400,000 - ₱600,000 per year

DUTIES AND RESPONSIBILITIES

  • A genuine passion for delivering outstanding customer service with empathy and professionalism.
  • Proficiency with customer support platforms (e.g., Zendesk, Gorgias, or similar) and Microsoft Office/Google Suite.
  • Operate in a professional, fast-paced environment that demands accuracy, multitasking, and effective communication to resolve issues efficiently.
  • Engage with customers and thoroughly understand their needs and provide comprehensive solutions on the first interaction.
  • Learn and adapt to new information and technology platforms.
  • Engage with customers – begin a conversation, anticipate what questions a customers will have, actively share information using plain language, build rapport, and handle objections.

MINIMUM REQUIREMENTS AND QUALIFICATIONS

  • Collaborative and proactive attitude with a willingness to learn.
  • Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients' purchase experiences.
  • Has a commitment to excellent attendance with proven reliability and can adhere to the agreed-upon work schedule.
  • Has a dependable team-player attitude with an understanding that calls must be handled immediately.
  • Has the ability to engage with customers – begin a conversation, anticipate what questions a customers will have, actively share information using plain language, build rapport, and handle objections.
  • Is comfortable receiving ongoing performance feedback and coaching.

EDUCATION AND/OR EXPERIENCE

  • At least 2 years in college or equivalent
  • At least 1 year experience in a Customer Service role

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