Customer Service Agent
5 days ago
Customer Service - Laoag
Employee Type
Probationary
Explore this opportunity as a Customer Service Agent at Laoag Airport and join our growing team at 1Aviation
Customer Service Agent attends to passenger needs and requirements based on company policies and procedures within the assigned area.
What You Will Do
Ensure that 1Aviation's Vision, Mission, and Values are achieved.
Promote and ensure compliance with quality, safety, security, and customer service standards based on regulatory requirements, government laws, acceptable industry standards, and company policies and procedures.
Perform tasks based on the training provided.
Attend pre-flight briefing conducted at least thirty (30) minutes before the opening of check-in counters; Attend post-flight briefing.
Observe on-time opening and closing of counters/gates as required by the Carrier.
Maintain cleanliness and orderliness of counters/gates at all times.
Attending guests' inquiries and aid and solution based on company policies and procedures.
Handle flight disruption-related issues within authorized parameters and established standards.
Escalate to station management issues/challenges beyond authority.
Generates ancillary reports and ensures all irregularities are recorded.
Prepare documents and endorse special handling guests to designated personnel.
Prepare Sales reports and handle cash collections/sales for safekeeping and bank remittances for
deposit.
Shall remain at the airport for at least thirty (30) minutes after dispatching the last flight for the day, as
a precaution in case the flight returns for whatever reason.
Performs specific functions that may be assigned by the Immediate Superior
An ideal candidate for this role should possess the following qualifications:
Must be a graduate of 4-year course preferably in Hospitality Management/Tourism
Preferably with work experience in a Customer Service environment
Service Oriented
Above-average communication skills
Analytical Skills
Experience Range Range (Years)
0 - 1 years
Job posted on
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