Helpdesk Support Specialist
2 weeks ago
Key responsibilities
- Respond promptly to user requests and resolve technical issues related to hardware, software, and network connectivity
- Diagnose and troubleshoot a variety of computer and peripheral equipment problems
- Provide guidance and training to users on the effective utilization of IT systems and applications
- Maintain detailed records of support requests and resolutions
- Collaborate with other IT team members to identify and implement solutions to recurring issues
- Escalate complex technical problems to the appropriate personnel for further investigation and resolution
- Assist with the deployment and configuration of new hardware and software
What we're looking for
- Has experience in a Helpdesk or IT Support role; open for fresh graduate
- Strong technical knowledge and problem-solving skills
- Excellent communication and interpersonal skills to effectively assist users with varying levels of technical expertise
- Proficiency in using remote support tools and ticketing systems
- Working knowledge of common desktop applications, operating systems, and network protocols
- Ability to multitask and prioritise tasks in a fast-paced environment
- Customer-oriented approach with a commitment to delivering high-quality service
What we offer
At Philtrust Bank, we are committed to providing our employees with a supportive and rewarding work environment. As a Helpdesk Support Specialist, you can expect:
- Competitive salary and benefits package
- Opportunities for professional development and career advancement
- Comprehensive health and wellness programs
- Collaborative and inclusive team culture
- Modern, well-equipped work facilities
About us
Philtrust Bank is a leading financial institution in the Philippines, with a strong reputation for providing excellent customer service and innovative banking solutions. Our mission is to empower our clients to achieve their financial goals and support the growth of the local economy. As an employer, we are dedicated to fostering a diverse and inclusive workplace where our employees can thrive and contribute to our continued success.
Apply now
Job Types: Full-time, Permanent, Fresh graduate
Pay: Php16, Php16,500.00 per month
Benefits:
- Company Christmas gift
- Company events
- Discounted lunch
- Employee discount
- Health insurance
- Life insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
Work Location: In person
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