Success Engineer
2 days ago
Company Description
Riskonnect is a leading provider of integrated risk management software solutions. Our innovative technology equips organizations to anticipate, manage, and respond to strategic and operational risks in real-time. With over 2,000 risk professionals, we serve more than 2,500 customers across six continents. Our global presence spans the Americas, Europe, and Asia, enabling us to deliver value-driven solutions worldwide. For more details, visit
Role Description
This is a full-time on-site role for a Success Engineer (SE) located in Metro Manila. The Success Engineer will be responsible for providing technical support, consulting with clients to implement risk management solutions, and ensuring successful deployment of Riskonnect's software products. The SE will collaborate closely with cross-functional teams to troubleshoot issues, deliver training, and optimize system functionalities. Maintaining strong client relationships and addressing their needs in a timely manner will be critical aspects of this role.
Qualifications
- Strong technical skills in system configuration, troubleshooting, and software implementation
- Proficiency in client communication, problem-solving, and customer relationship management
- Experience in project coordination, process improvement, and solution design
- Knowledge of risk management systems or software is highly desirable
- A bachelor's degree in Computer Science, Information Technology, or a related field
- Ability to work collaboratively on-site in Metro Manila and comfortable to work in US hours (EST)
- Detail-oriented with excellent organizational and analytical skills
- Experience in SaaS platforms or enterprise software is preferred
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