Network Operations Engineer

8 hours ago

Marikina City, National Capital Region, Philippines Globe Group Full time

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description The ANM Engineer is a technical operations role reporting directly to the Area Head within the Regional and ANM Head structure. This professional is primarily responsible for ensuring the operational efficiency, availability, and reliability of assigned SKSK (Site Ko, Sagot Ko) sites, including Wireless, Wireline, and BT sites. The role demands a hands-on approach to Network Availability Management, requiring the engineer to conduct on-site restoration, manage facility equipment, and oversee vendor performance to meet strict Service Level Agreements (SLAs). Additionally, the ANM Engineer handles financial management regarding OPEX/CAPEX for site maintenance, supports project implementations, and ensures business continuity during disasters.

Key Responsibilities
Network Availability & Operations Management

  • Restoration & SLA Compliance: Support Year-over-Year (YoY) top-down targets by conducting on-site restoration and ensuring all incidents at SKSK sites are resolved within target SLAs.
  • Incident Management: Ensure Work Orders are properly filled with accurate Reason for Outage (RFO) and action taken data. Manage site issues such as access, rental, and electric bills, and escalate unresolved issues effectively.
  • Maintenance: Manage facility equipment, spare resources, and ensure readiness for restoration. Conduct first-line isolation for OSP-related incidents.
  • Site Efficiency: Manage facilities for Wireless, Wireline, and BT sites to ensure cost-efficient operations and compliance with Engineering, Safety, and Enterprise Risk Management standards.

Additional Job Description
Vendor & 3rd Party Management

  • Performance Monitoring: Ensure qualified 3rd Party Providers (3PP) use workforce management tools correctly and recommend scorecard ratings based on SLA agreements.
  • Collaboration: Engage with TCO counterparts for incident restoration and provide data input for TCO performance reviews.

Project Support & Planning

  • Site Assessment: Conduct regular reviews, gap analyses, and assessments of electro-mechanical systems and buildings to prepare for rectification, co-location, or expansion.
  • Implementation: Support YoY programs and strategies to reduce network faults and vulnerabilities.
  • Planning: Provide inputs for network planning to accommodate roll-outs or upgrades and participate in Proof of Concept (POC) for operational sustainability.

Financial & Database Management

  • Asset Integrity: Maintain accurate SKSK site information (databases, topology, site address, etc.) on digital platforms.
  • Budget Oversight: Review and justify OPEX and CAPEX expenditures based on fault history and maintenance needs. Counter-check billable services for accuracy before approval.

Business Continuity & Safety

  • Disaster Recovery: Participate in Business Continuity Management (BCM) planning, ensuring readiness of manpower, equipment, and fuel for calamities.
  • Safety Compliance: Familiarize self with Business Impact Analysis (BIA) and ensure updates in the GT CMDP portal.

Key Performance Indicators (KPIs)

  • Restoration: Adherence to Outage Restoration SLA of Area and MTTR (Mean Time To Repair) targets (MoM/YTD).
  • Availability: Achieve Network Availability targets of 99% for Wireless and 99.9% for Wireline.
  • Customer Experience: Improvement in Net Promoter Score (NPS) and delivery of superior BB, Mobile, and Enterprise services.
  • Financial: Effective Budget Management ensuring OPEX/CAPEX availment is within the approved budget.
  • Sustainability: Implementation and completion of OPSUS projects to maintain a sustainable network.

Equal Opportunity Employer
Globe's hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

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