Job description:

• Observes and patrols pool and enforces safety regulations.
• Assists swimmers from water when in danger.
• Provide excellent service consistent with the hotels standards operating procedures and brand attributes.
• Greet all guests upon arrival, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
• Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
• Knowledgeable of hotel facilities and services to answer guest inquiries.
• Willing to take ownership of all guest requests and complaints, try to resolve issues immediately and follow up to ensure the guests satisfaction.
• Identify and report defects throughout the pool and spa area, notify supervisors and concerned departments immediately of hazards, injuries, equipment or processes that negatively affect the operations.
• Ensure swimming pools and the surrounding area is clean at any times and report any maintenance issues to the Resort Supervisor/Manager.
• Ensure the pool deck is swept and watered down and that all furniture is in the correct place, when setting up in the morning.
• Knowledge of the principles and practices of resuscitation, first aide, and CPR/PR techniques.
• Knowledge of safety hazards and necessary safety precautions sufficient to be able to establish a safe work environment for self and others.
• Knowledge of swimming pool equipment sufficient to be able to perform minor maintenance work on the equipment.
• Responsible for maintaining cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
• Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
• Work closely with other departments that are essential to ensuring a positive guest experience.
• Perform other duties as necessary

Must be willing to work in flexible hours and days.

good communication skills

Job Type: Full-time

Benefits:

• Staff meals provided

Work Location: In person