IT Support Specialist

2 weeks ago

Ortigas, Philippines EMAPTA Full time

About the Role

Be part of our client's team as an IT Support Specialist and provide end-to-end support for hardware, software, and communication systems to ensure smooth daily operations. You'll troubleshoot, manage incidents, and empower users to get the most out of their technology tools—all while growing your global IT experience.

What This Role Offers

Employment type: Full-time

Shift: Night shift

Work setup: Onsite – Megatower Ortigas

Qualifications Needed

  • Bachelor's degree in Computer Science or a related field
  • 3–5 years of experience in an IT help desk role
  • Strong knowledge of Windows operating systems and Microsoft 365
  • Proficiency in remote desktop tools (TeamViewer) and ticketing systems (ServiceNow)
  • Excellent troubleshooting and problem-solving skills
  • Strong communication and customer service skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment
  • Proactive, can-do, and solution-oriented mindset
  • Experience with label software support on printing devices (preferred)

Responsibilities

  • Manage and resolve IT incidents and service requests through ServiceNow
  • Provide frontline technical support via phone, email, MS Teams, and remote tools
  • Troubleshoot hardware, software, network, server, and cloud-related issues
  • Manage user access, account provisioning, password resets, and permissions using Active Directory
  • Support IT onboarding and offboarding, including device setup and system access
  • Document tickets, resolutions, and asset information accurately in ServiceNow and knowledge bases
  • Train end users and provide guidance on IT systems, tools, and security best practices
  • Support and maintain workplace devices, peripherals, and enterprise printers
  • Assist with and manage IT projects with minimal supervision
  • Research and recommend IT products, services, and process improvements

Why You'll Love Working Here

  • Day 1 HMO coverage with free dependent
  • Competitive salary package
  • Night differential pay to maximize your earnings
  • Prime office location in Makati (easy access to MRT stations, restaurants, and banks)
  • Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
  • Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
  • Free 24/7 access to office gyms (Ortigas and Makati) with a physical fitness trainer
  • Exclusive lifestyle perks (hotel and restaurant discounts, and more)
  • Unlimited opportunities for employee referral incentives
  • Standard government and Emapta benefits
  • 20 annual leaves (5 convertible to cash)
  • Fun employee engagement activities
  • Mentorship and exposure to global leaders and teams
  • Career growth opportunities
  • Diverse and supportive work environment

Job Types: Full-time, Permanent

Pay: Php80, Php120,000.00 per month

Benefits:

  • Additional leave
  • Company events
  • Employee discount
  • Gym membership
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Work Location: In person

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